Explained goals and expectations required of trainees.
Explained various ticket packages and park amenities to visitors
Addressed and resolved guest conflicts
Assisted with the creation of effective job aids, such as checklists and process documents, to support operations staff.
Utilized a variety of teaching methods including lectures, role-playing exercises, simulations.
Executed racking, cleaning, and sanitizing of watches in a timely manner.
Crew Member Trainer
McDonald's
Orlando, FL
03.2020 - 07.2021
Provided training to new crew members on proper customer service techniques and store policies.
Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
Planned and delegated group and individual work assignments to trainees.
Demonstrated proper use of equipment, ensuring safety and efficiency.
Demonstrated the correct way to use the register, handle cash, and process credit cards.
Room Attendant
Rosen Hotels & Resorts
Orlando, FL
06.2018 - 07.2019
Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
Provided guests with information about local attractions and services using a variety of resources.
Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
Demonstrated excellent customer service skills when interacting with guests throughout their stay.