Overview
Work History
Education
Skills
Timeline
Generic

Haley Formosa

Orlando,FL

Overview

6
6
years of professional experience

Work History

Entrance Operations Trainer

Universal Volcano Bay
Orlando, Florida
07.2021 - Current
  • Explained goals and expectations required of trainees.
  • Explained various ticket packages and park amenities to visitors
  • Addressed and resolved guest conflicts
  • Assisted with the creation of effective job aids, such as checklists and process documents, to support operations staff.
  • Utilized a variety of teaching methods including lectures, role-playing exercises, simulations.
  • Executed racking, cleaning, and sanitizing of watches in a timely manner.

Crew Member Trainer

McDonald's
Orlando, FL
03.2020 - 07.2021
  • Provided training to new crew members on proper customer service techniques and store policies.
  • Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
  • Planned and delegated group and individual work assignments to trainees.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Demonstrated the correct way to use the register, handle cash, and process credit cards.

Room Attendant

Rosen Hotels & Resorts
Orlando, FL
06.2018 - 07.2019
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Provided guests with information about local attractions and services using a variety of resources.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.

Education

Some College (No Degree) -

Olympia High School
Orlando, FL

Skills

  • Delegation
  • Multitasking Abilities
  • Documentation and Recordkeeping
  • Time Management
  • Individualized Instruction
  • Training Methods

Timeline

Entrance Operations Trainer

Universal Volcano Bay
07.2021 - Current

Crew Member Trainer

McDonald's
03.2020 - 07.2021

Room Attendant

Rosen Hotels & Resorts
06.2018 - 07.2019

Some College (No Degree) -

Olympia High School

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Haley Formosa