HALEY FORSYTHE
Tupelo,MS
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Loan Officer Assistant
Geneva Financial LLC
Tupelo, MS
04.2024 - Current
- Input data into loan origination system accurately and timely.
- Create borrower certification and authorization forms for new applications or coborrower's added to files in case of any written verifications needed along the way.
- Coordinated closings with title companies or attorneys when necessary.
- Attended training sessions as needed in order to stay abreast of industry regulations and standards.
- Utilized company's database systems to track customer orders and maintain records of quotes submitted.
- Identified opportunities for cost savings while providing quality service to clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensure all file contacts were inputted properly.
- Ensured efficient loan processing by promptly gathering all necessary paperwork as per specific loan requirements, maintaining productive correspondence with borrowers when additional information was needed.
- Find human resource contacts for written verifications of employment for borrower's to confirm detailed income.
- Reach out to any rental properties in search for the landlords contact information to submit required written verifications of rent.
- Coordinated with underwriting and processing to gather any required borrower information.
- Review all purchase contracts and/or addendums for any errors or additional information needed.
Leasing Agent, Marketing Manager and VA Manager
Prosper Management Group LLCTu
Tupelo, MS
04.2022 - 04.2024
- Screen all applicants thoroughly: Verify income meets qualifications
- Review pay stubs, noting garnishments and employment length
- Check for child support payments
- Maintain accurate records: Input information for potential and current tenants
- Keep renewal documentation up to date
- Ensure applicants meet qualifications: Review background history for the past 7 years
- Approve applicants with correct qualifications
- Coordinate showings: Manage appointments scheduled by virtual assistants
- Interact with potential tenants on social media and marketing platforms
- Assist TVRHA tenants and voucher managers: Schedule inspections, reinspections, or recertifications
- Cultivate relationships with assistance programs: Ensure all required documents are provided for approvals
- Coordinate with programs for invoicing
- Coordinate utility setup: Consult with utility companies for power activation during unit turns
- Verify and upload required utility documentation for new move-ins
- As a Marketing Manager, I update all of our platforms daily for any vacancies needing to be posted and/or taken down due to filling
- I create flyers weekly for attention grabbing specials
- Greet and assist visitors and guests
- Answer phone calls and redirect them to appropriate personnel
- Coordinated appointments and reservations to optimize productivity
- Handle incoming and outgoing mail and packages
- Maintain a tidy and organized reception area
- Provide basic administrative support such as data entry and filing
- Assist with special projects and tasks as needed
- Ensure a positive and welcoming atmosphere for all visitors.
Assistant Property Manager
Kirkwood Apartments
Tupelo, MS
08.2020 - 04.2022
- Support manager with various tasks: Coordinate power activation for units
- Conduct background and credit checks
- Generate and distribute work orders to staff
- Handle rental payments and manage late fees for delinquent tenants
- Assist applicants by providing information on requirements and necessary documents
- Manage eviction processes and negotiate payment arrangements with delinquent tenants
- Collaborate with security regarding problematic tenants
- Facilitate utility activation for new tenants
- Attend court proceedings related to tenant issues
- Handled all payroll duties
- Maintain regular email communication with management and applicants
- Engaged in collaborative discussions during meetings
- Deposit funds into the bank and update software accordingly
- Liaise with vendors and plan future property maintenance
- Ensure timely payment to staff members.
Assistant Manager
Approved Cash
06.2018 - 08.2020
- Ensure customer satisfaction for all guests
- Process title loans following underwriting guidelines
- Handle payday loans based on income and transaction history
- Achieved successful fund collection from both guests and banks
- Manage withdrawals and deposits at the store
- Establish payment arrangements for default or charged off accounts
- Attend court proceedings for served suits on a monthly basis
- Place holds on titles for customers with new loans
- Provide coverage at other locations as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
Education
Associates of Arts Degree -
Itawamba Community College
01.2021
High School Diploma -
Tupelo High School
01.2011
Skills
- Self-motivated with exceptional communication and computer capabilities
- Natural leader
- Inventory control and record keeping
- Passion for customer satisfaction
- Conflict resolution techniques
- Multi-tasking
- Organized
- Fast learner
- Skilled Word, some Excel
- Skilled Google Drive, Doc's, Sheets, etc
- Cash flow management
- Trusted key holder
- Employee scheduling
- Staff training/development
- Deadline-oriented
- Credit analysis
- Teamwork and Collaboration
- Time Management
- Professionalism
- Data Entry
- Deposit and Payment Collection
References
- Rod Marcinelli, Marcinelli’s Cleaning Service, 662-231-0645
- Holly Henson, Self Employed, 662-871-1073
- Telisha Shelton, Loan Officer, 662-610-8098
Languages
English
Full Professional
References
References available upon request.
Timeline
Loan Officer Assistant
Geneva Financial LLC
04.2024 - Current
Leasing Agent, Marketing Manager and VA Manager
Prosper Management Group LLCTu
04.2022 - 04.2024
Assistant Property Manager
Kirkwood Apartments
08.2020 - 04.2022
Assistant Manager
Approved Cash
06.2018 - 08.2020
Associates of Arts Degree -
Itawamba Community College
High School Diploma -
Tupelo High School
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