Haley Fowler
Discovery Bay,CA
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Discovery Bay Golf & Country Club
Discovery Bay , CA
2021.03 - 2023.10
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided menus and answered questions about menu items and specials.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phones promptly to record and confirm reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
Independence High School
Brentwood, CASkills
- Dining Customer Service
- Reservations Coordination
- Table Setting Arrangements
- High-Volume Dining
- Food Station Setup
- Supply Restocking
- Server Support
- Safe Food Handling
- Table Bussing
- Effective Customer Upselling
- Customer Service
- Special Dietary Requirements
Timeline
Restaurant Hostess
Discovery Bay Golf & Country Club
2021.03 - 2023.10
Independence High School
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