Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Haley Fox

South Jordan

Summary

Dynamic professional with extensive experience in customer service and retail sales, notably at Beans and Brews Coffee Shop. Proven ability in problem-solving and time management, consistently exceeding performance metrics. Skilled in Microsoft Office and cash handling, with a strong commitment to delivering exceptional customer experiences and fostering team collaboration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista/Supervisor

Beans and Brews Coffee Shop
South Jordan
06.2023 - Current
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
  • Handled cash transactions accurately while following company policies regarding cash handling procedures
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly

Customer Service/Scheduler

University of Utah Health
South Jordan
05.2022 - 01.2023
  • Assisted patients with scheduling doctor appointments over the phone
  • Demonstrated amazing customer service
  • Multitasking
  • Proficient Computer program operation
  • Accurate data entry
  • Problem solving skills
  • Won award for best call of the month for June 2022 with QA
  • Utilized CRM software to accurately document customer interactions and update account information
  • Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
  • Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
  • Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively
  • Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers

Job Coach

UWORK
Provo
10.2021 - 04.2022
  • Helped individuals with disabilities learn skills to be successful in their jobs
  • Helped those with disabilities be successful in social environments and learning skills to promote independence
  • Assisted with planning activities based on individual's needs and skill levels
  • Being an advocate between the worker and manager
  • Safely driving clients to and from employment and activities
  • Excellent time management
  • Regularly checked in with multiple clients at their places of employment to make sure they were assisted and performing well

Delivery Driver

JLA Rapid Delivery
American Fork
09.2020 - 01.2021
  • Delivering packages for Amazon in a timely and professional manner
  • Proper warehouse safety and procedures
  • Time management and self motivation
  • Keeping to a schedule efficiently
  • Delivered packages and goods to customers in a timely and efficient manner
  • Ensured the safe handling and transportation of fragile or perishable items
  • Adhered to all traffic laws and regulations while operating company vehicles
  • Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
  • Collaborated with dispatchers to coordinate daily delivery schedules
  • Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
  • Maintained cleanliness and organization of company vehicles at all times
  • Followed established safety protocols for loading/unloading packages or goods from the vehicle
  • Utilized GPS navigation systems or maps to determine optimal routes for deliveries
  • Maintained a clean driving record throughout employment tenure
  • Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
  • Trained new drivers on company policies, procedures, and safe driving practices

Captioning Agent

Caption Call
Orem
01.2020 - 09.2020
  • Accurately and effectively captioning phone calls for hard of hearing customers using voice recognition software
  • Consistently correcting typos using the keypad
  • Demonstrated intricate attention to detail to ensure accuracy in captioning
  • Participated in frequent training to ensure quality of service
  • Self motivated and responsible in time management

Seasonal Fine Jewelry Sales Associate

Box Lunch
Provo
11.2019 - 12.2019
  • Demonstrated excellent customer service skills
  • Sold jewelry and protection plans
  • Promoted credit cards to customers
  • Changed watch batteries and adjusted bands
  • Cleaned jewelry in a safe manner to ensure no damage would occur
  • Provided expert guidance to customers on selecting the perfect piece of fine jewelry based on their preferences, budget, and occasion
  • Handled all aspects of the sales process including product presentation, negotiation, closing deals, and processing transactions accurately
  • Resolved customer complaints or concerns promptly and effectively while maintaining a positive attitude to ensure customer satisfaction

Compliance Agent

Response Marketing Group
Lindon
06.2016 - 06.2019
  • Data entry
  • Computer skills
  • Answering phone calls
  • Scheduling Customers
  • Processing payments
  • Assisting in training new employees
  • Customer Service
  • Transferring calls
  • Keeping office compliant with policies and law
  • Supported the compliance team by maintaining and organizing confidential files, documents, and records
  • Maintained an up-to-date knowledge of industry regulations and best practices to ensure compliance standards were met
  • Managed the scheduling and coordination of meetings, trainings, and conferences related to compliance matters
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency
  • Demonstrated strong attention to detail when reviewing documents for accuracy and completeness
  • Fostered a culture of ethics, integrity, and accountability through effective communication channels within the organization

Education

Bachelor of Arts - English Creative Writing

Southern New Hampshire University
Remote
12.2024

Associate -

Utah Valley University
Orem, UT
08.2016

Skills

  • Microsoft Office proficiency
  • Technical support
  • Custodial and food handling
  • Customer service and support
  • Time management
  • Cold calling and delivery driving
  • Call center operations
  • Retail sales expertise
  • Data entry and computer skills
  • Creative writing
  • Effective communication
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Cash handling proficiency

Certification

  • CPR Certification
  • Driver's license

Affiliations

  • Member of Sigma Tau Delta English Honor's Society
  • Graduated Cum Laude from Southern New Hampshire University

Timeline

Barista/Supervisor

Beans and Brews Coffee Shop
06.2023 - Current

Customer Service/Scheduler

University of Utah Health
05.2022 - 01.2023

Job Coach

UWORK
10.2021 - 04.2022

Delivery Driver

JLA Rapid Delivery
09.2020 - 01.2021

Captioning Agent

Caption Call
01.2020 - 09.2020

Seasonal Fine Jewelry Sales Associate

Box Lunch
11.2019 - 12.2019

Compliance Agent

Response Marketing Group
06.2016 - 06.2019

Bachelor of Arts - English Creative Writing

Southern New Hampshire University

Associate -

Utah Valley University

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