Haley Franco
Hamden,CT
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
4
4
years of professional experience
Work History
HR Coordinator
Chick-Fil-A Restaurants
06.2023 - Current
- Human Resources Coordinator of a restaurant consisting of over 90 staff members
- Assisting in recruitment, onboarding, and interviewing procedures
- Processing payroll, FMLA, and other benefits
- Preparing orientations, evaluations, and terminations
- Maintained in-depth knowledge of legal requirements & ensuring compliance as it relates to the day-to-day employees
- Act as a change agent through process design and approaches to support that change.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
Assistant Operations Manager
Chick-Fil-A Restaurants
01.2023 - 06.2023
- Responsible for food quality and safety, inventory, labor hours, cleanliness, and hospitality
- Creating a positive environment while building team morale in a fast and demanding environment.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Increased customer satisfaction levels by addressing concerns promptly and implementing feedback-driven improvements.
General Manager
The Only Game in Town
04.2021 - 10.2022
- Manager of daily operations for a small family entertainment center consisting of 15+ staff
- Supervisor of scheduling parties, events, and outings for mini-golf, driving-range, go-kart, and arcade facilities
- Responsible for payroll, paying expenses, scheduling shifts, and ordering supplies while monitoring inventory.
- Reported issues to higher management with great detail.
Customer Experience Manager
Five Below
11.2019 - 09.2020
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Reported to the district manager by attending monthly meetings for quality reviews and setting goals.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Assisted with the training and onboarding of new associates
- Managed damages, deterred theft, and concentrated on customer feedback in future decision making
- Responsible for completing resets, inventory, and stocking shelves
- Escalated customer concerns to upper management for high priority treatment.
Education
Bachelor of Science - Business Administration, Management
Southern Connecticut State University
New Haven, CT05.2023
Associate of Arts - Business Studies
Gateway Community College
New Haven, CT05.2021
Certificate - Business Administration
Gateway Community College
New Haven, CT05.2021
Skills
- Organizational Skills
- Time Management
- Recruitment and Selection
- Onboarding and Orientation
- Compensation Structuring
- Training Development
- Performance Evaluation
- Staff Management
- HR Policies Compliance
- Employee Retention
- Payroll Administration
- Exit Interviews and Processes
Volunteer Experience
- YMCA, Hamden, CT, 153, Watched and cared for children while parents used the gym facility. Sanitized toys and tables for a safe and clean environment. Instructed the children to follow directions from staff.
- The Only Scream in Town, North Haven, CT, 10/01/14, 10/01/18, Assisted in the operations of a seasonal non-profit attraction. All profit went toward Treasured Time Organization, a non-profit designed to grant the wishes of parents with life-threatening illnesses who want to create a lasting memory with their children.
Timeline
HR Coordinator
Chick-Fil-A Restaurants
06.2023 - Current
Assistant Operations Manager
Chick-Fil-A Restaurants
01.2023 - 06.2023
General Manager
The Only Game in Town
04.2021 - 10.2022
Customer Experience Manager
Five Below
11.2019 - 09.2020
Bachelor of Science - Business Administration, Management
Southern Connecticut State University
Associate of Arts - Business Studies
Gateway Community College
Certificate - Business Administration
Gateway Community College
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