Haley Franklin
Occupational Therapy Assistant Student (OTAS)
Moncks Corner,SC
Summary
Motivated, offering valuable contributions in all endeavors. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operational Support Specialist
ATI Physical Therapy
Moncks Corner , SC
09.2020 - 08.2021
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Maintained supply inventory by placing orders when supplies ran low.
- Assisted with treatment and clerical needs of customers.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
Front Desk Receptionist
Lake Marion Animal Hospital
Summerton, SC
05.2019 - 08.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/check-out process.
- Collected deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins.
Education
Bachelor of Science - Athletic Training
Erskine College
Due West, SC 08.2016 - 05.2020
Associate of Applied Science - Occupational Therapy Assisting
Southeastern College
North Charleston, SC 05.2022 - Current
Skills
First Aid/CPR
Affiliations
- Southeastern College Student Ambassador (May 2022-April 2023)
- South Carolina Occupational Therapy Association Member/Student Representative (October 2022-Present)
- American Occupational Therapy Association Member (July 2022-Present)
Certification
BLS Provider (07/22 - 07/24)
Timeline
Associate of Applied Science - Occupational Therapy Assisting
Southeastern College
05.2022 - Current
Operational Support Specialist
ATI Physical Therapy
09.2020 - 08.2021
Front Desk Receptionist
Lake Marion Animal Hospital
05.2019 - 08.2019
Bachelor of Science - Athletic Training
Erskine College
08.2016 - 05.2020
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