Haley Franques
Pineville,LA
Summary
Self-disciplined individual with demonstrated success in leading others, working in fast paced environments, multi-tasking, and effectively communicating with others.
Overview
3
3
years of professional experience
Work History
Legal Assistant
Neblett, Beard, & Arsenault Attorneys At Law
05.2023 - Current
- Answer potential client phone calls and direct call to the appropriate staff member.
- Create new intake matters in ATO software system for potential clients.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications to Social Security offices.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries to provide offer assistance.
- Communicated pertinent information to clients via phone, text, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Request medical records from various providers for client cases.
- Review medical records received so that such records can bee sent to social security.
Legal Clerk
Dyson Law PLLC
01.2023 - 04.2023
- Interacted with clients by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized client documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Requested PIP Logs from insurance company's adjusters.
- Requested medical records from various hospitals, clinics, and ambulance services.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
Resident Assistant
Florida Atlantic Housing Department
01.2022 - 05.2023
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Front Service Clerk
Publix Super Markets
11.2020 - 11.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Education
Bachelor of Arts - Political Science
Florida Atlantic University
Boca Raton, FL08.2023
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2021
Skills
- Strong work-ethic
- Analytical Skills
- Problem-solving abilities
- Decision-Making
- Attention to Detail
- Time Management
- Effective Communication
- Self Motivation
- Task Prioritization
- Teamwork and Collaboration
- Multitasking Abilities
- Professional Demeanor
Timeline
Legal Assistant
Neblett, Beard, & Arsenault Attorneys At Law
05.2023 - Current
Legal Clerk
Dyson Law PLLC
01.2023 - 04.2023
Resident Assistant
Florida Atlantic Housing Department
01.2022 - 05.2023
Front Service Clerk
Publix Super Markets
11.2020 - 11.2022
Bachelor of Arts - Political Science
Florida Atlantic University
High School Diploma -
Winter Springs High School
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