Haley Garcia
Houston
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Heights of Learning
10.2023 - 05.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Restaurant Hostess
Lost & Found Resturant
10.2021 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Lead Teacher
South Hampton Montessori School
05.2023 - 10.2023
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Sales Associate
American Glass Distrubution
12.2020 - 04.2021
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Troubleshot problems for callers and helped independently resolve common issues.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
Secretary
ATL Construction
01.2020 - 12.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Restaurant Hostess
Saint Arnold Brewery
01.2019 - 06.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
High School Diploma -
Northside High School
Houston, TXSkills
- Behavior management
- Oral communication
- Lesson planning
- Learning support
- Professional development
- Faculty collaboration
- Organizational skills
- Multitasking Abilities
- Schedule management
Languages
Spanish
Full Professional
Timeline
Assistant Teacher
Heights of Learning
10.2023 - 05.2024
Lead Teacher
South Hampton Montessori School
05.2023 - 10.2023
Restaurant Hostess
Lost & Found Resturant
10.2021 - 05.2024
Sales Associate
American Glass Distrubution
12.2020 - 04.2021
Secretary
ATL Construction
01.2020 - 12.2020
Restaurant Hostess
Saint Arnold Brewery
01.2019 - 06.2020
High School Diploma -
Northside High School
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