Summary
Overview
Work History
Education
Skills
Timeline
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Haley Geer

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.

Overview

7
7
years of professional experience

Work History

Lead Host/ Server

Twisted Tree Steakhouse
11.2021 - 04.2023
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.

Food Runner/ Lead Host

Chandler Hill Vineyards
05.2016 - 04.2023
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Server/ Trainer

Edgewild Restaurant and Winery
02.2016 - 05.2021
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Education

High School Diploma -

Francis Howell North High School
Saint Charles, MO
05.2018

Skills

  • Dining Room Management
  • Reservation Coordination
  • Relationship Building
  • Conflict Resolution
  • Multitasking Abilities
  • Food Safety Compliance
  • Alcohol Serving Regulations
  • Attention to Detail

Timeline

Lead Host/ Server

Twisted Tree Steakhouse
11.2021 - 04.2023

Food Runner/ Lead Host

Chandler Hill Vineyards
05.2016 - 04.2023

Server/ Trainer

Edgewild Restaurant and Winery
02.2016 - 05.2021

High School Diploma -

Francis Howell North High School

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Haley Geer