Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Haley Gerberding

Winona,Mn

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Delivers exceptional customer service and product expertise to drive customer satisfaction. Proficient in use and troubleshooting of POS systems. Reliable and upbeat leader. Knowledgeable about products, payment processing and polices Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

11
11
years of professional experience

Work History

Teller II -Vault Assistant

Merchants Bank
03.2023 - Current
  • Balanced cash drawer/ vault daily. resolved discrepancies to provide accuracy in cash.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Identified opportunities to refer customers to new products


Guest Service Leader

Kwik Trip, Inc
08.2012 - Current
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Communicated with employees and administered disciplinary action for significant cash discrepancies.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Retail Sales Associate

MGM
08.2019 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.

Bartender

929 Beerhouse And Grill
07.2017 - 12.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Education

High School Diploma -

Logan High School
La Crosse, WI
05.2011

Skills

  • Building Customer Relationships and Loyalty
  • Teamwork and Collaboration
  • Computer Proficiency and Microsoft Office
  • Product Promotion
  • Time Management
  • Policies and Procedures
  • Energy and Physical Stamina
  • Merchandise Receiving and Handling
  • Excellent Written and Verbal Communication
  • Order Processing
  • Assigning Tasks
  • Fraud Detection
  • Adaptable and Flexible
  • Productivity Maximization
  • Maintaining Clean Work Areas
  • Special Orders
  • Goal-Driven
  • Drawer Balancing
  • Inventory Organization
  • Shipment Processing
  • OSHA Standards
  • Safety Program Assessments & Audits
  • Safety Knowledge & Training
  • Loss Prevention Strategies
  • Managing Team Safety

Additional Information

Motivated to grow into new opportunities in the customer service field. Given the opportunity I can bring a valuable, dependable work ethic to your company. I look forward to having further discussions, references are available upon your request.




Timeline

Teller II -Vault Assistant

Merchants Bank
03.2023 - Current

Retail Sales Associate

MGM
08.2019 - 03.2023

Bartender

929 Beerhouse And Grill
07.2017 - 12.2020

Guest Service Leader

Kwik Trip, Inc
08.2012 - Current

High School Diploma -

Logan High School

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Haley Gerberding