Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Gilmer

Staunton,VA

Summary

I am an extremely dedicated professional who's primary experience is with customer interaction and day to day operations. I've coordinated and assisted local franchise teams to meet and surpass corporate expectations while maintaining employee satisfaction. Providing an efficient and comfortable middle ground between local personal and franchise and corporate management is where i feel most comfortable. Im not afraid of occasional long hours and I thrive on a positive and energetic relationship with my coworkers, management and customers.

Overview

9
9
years of professional experience

Work History

Store Manager

Pizza Hut
10.2023 - 01.2024
  • Ensure Cleanliness and Safety of store and staff
  • Manage and create employee schedule
  • Count and deposit end of day numbers and money
  • Create and order all store ingredients and materials
  • Manage store-customer conflicts and relations
  • Work with and implement management and franchise goals, rules and objectives
  • Fill in and work as another team member in everyday operations

Store Manager

Dominos Pizza
09.2021 - 10.2023
  • Learned basic book keeping and logistics skills
  • filled in and participated in everyday functions
  • delegated tasks to individual employees
  • recruited and subsequently hired new employees
  • trained new hire employees
  • learned to work with corporate mangers, franchisers, and employees to ensure cooperation between all levels of industry

Front Desk / House Keeper

Days Inn Hotel
01.2020 - 01.2021
  • Ensured cleanliness of all public areas/ restrooms/ lobbies
  • Learned and used multi-faceted computer programs to coordinate app/ computer/ phone/ and in person requests and reservations
  • Spoke with unhappy customers to produce acceptable and satisfying experiences
  • Used clock management to ensure all tasks, related and non, were completed without any being overlooked
  • Learned and ordered multiple industrial strength cleaners as well as their proper handling requirements

Dog Trainer

Petco
01.2018 - 01.2020
  • Interact with numerous dog breeds as well as the wide variety of owners
  • Informed clients in a respectable manner their issues and missteps when handling their animals
  • Developed a comprehensive training plan to present to potential clients
  • Facilitated group learning classes to enrich the community and provide lower income options to clients
  • Filled in for and provided relief to front end associates

Deli/ Baker Associate

Food Lion
01.2015 - 01.2017
  • Keep all prepared foods within regulated guidelines to ensure safety
  • Prepare all daily products before doors open for customers.
  • Ensure enough product is on hand to meet customer supply
  • arrange and restock shelved products in a manner that appeals to customers and boosts over all sale
  • Use pos systems to take, prepare and bill customer orders
  • work with a small team to meet and exceed management expectations
  • Provide fantastic customer service and support

Education

Associates - Fundamentals of Business

Blue Ridge Community College
Weyers Cave, VA
06.2018

High School Diploma -

Robert E. Lee High School
Staunton, VA
06.2014

Skills

  • Shift Scheduling
  • Team Development
  • Talent Recruitment
  • Report Generation
  • Project Management
  • Store Merchandising
  • Operations Management
  • Customer Service Management
  • Team Leadership
  • Operational Efficiency

Timeline

Store Manager

Pizza Hut
10.2023 - 01.2024

Store Manager

Dominos Pizza
09.2021 - 10.2023

Front Desk / House Keeper

Days Inn Hotel
01.2020 - 01.2021

Dog Trainer

Petco
01.2018 - 01.2020

Deli/ Baker Associate

Food Lion
01.2015 - 01.2017

Associates - Fundamentals of Business

Blue Ridge Community College

High School Diploma -

Robert E. Lee High School
Haley Gilmer