HALEY GODDARD
Windermere,FL
Summary
Dynamic professional with a proven track record at The Walt Disney Company, excelling in roles that demand analytical problem-solving and strong interpersonal communication. Expert in Adobe Creative Suite and Microsoft 365, I've led teams to enhance guest satisfaction and operational efficiency, demonstrating a passion for skill development and team leadership.
Overview
9
9
years of professional experience
Work History
Communications & Operations Core Specialist
The Walt Disney Company
Orlando, USA
12.2023 - Current
- Responsible for managing key operational and communication functions for Disney's Minnie Van service, ensuring fleet readiness and guest satisfaction.
- Develops and produces high-quality Cast TV presentations, curating and editing content for anniversary celebrations and creating monthly newsletters to keep Cast Members informed of important updates, protocols, and initiatives.
- Assists the Guest Experience Manager in recapping Safety Committee meetings and developing visual presentations to support safety initiatives.
- Trains newly hired relief and core specialists, providing hands-on guidance and ensuring a thorough understanding of operational procedures, safety protocols, and guest service standards.
- Supports Cast Members in managing guest questions and escalations, maintaining a positive work environment, and contributing to a culture of mentorship and collaboration.
- Oversees aspects of project management by coordinating vehicle operations, ensuring timely maintenance, and managing specialist schedules to optimize fleet productivity and guest satisfaction.
Relief Specialist
The Walt Disney Company
Orlando, USA
05.2023 - 12.2023
- Transitioned to a Relief Specialist role with Disney's Minnie Van Ride Service, providing operational support and assisting with special projects across fleet and guest services.
Minnie Van Ride Service Driver
The Walt Disney Company
Orlando, USA
07.2022 - 12.2023
- Began career at Minnie Vans through the Disney College Program, gaining valuable experience in guest interactions, safety protocols, and fleet operations.
Quick Service Attendant
The Walt Disney Company
Orlando, USA
03.2022 - 07.2022
- Provided exceptional guest service in a fast-paced dining environment.
- Excelled in team collaboration and upheld Disney's high standards for guest satisfaction.
- Responsibilities included taking and fulfilling food orders, maintaining the cleanliness of the service area, handling cash transactions, and ensuring a positive guest experience by delivering prompt and friendly service.
- Disney College Program participant.
Shift Supervisor
Starbucks Coffee Company
03.2022 - 07.2022
- Led a team of 40+ employees in delivering excellent customer service and efficient daily operations while in a fast-paced environment.
- Managed cash handling, inventory control, and staff scheduling, while fostering a positive work environment.
- Trained over 50 new employees, ensuring they understood company policies, customer service standards, and beverage preparation techniques.
- Supported new hire orientation through a learning management system, streamlining the training process and ensuring consistent knowledge transfer across the team.
- Utilized a management system to oversee daily operations, monitor employee performance, and ensure adherence to company policies.
- Led production support efforts, ensuring smooth operation of coffee production, customer service, and timely resolution of any operational challenges.
Assistant Retail Sales Manager
Body Central Clothing Co.
11.2015 - 03.2022
- Assisted in overseeing daily store operations, driving sales, and managing a team to deliver excellent customer service.
- Handled inventory management, staff training, and visual merchandising to optimize store performance.
- Supported the store manager in training sales associates on increasing sales through in-depth product knowledge and customer service standards.
- Contributed to instructional design by developing orientation and training programs, ensuring new employees were well-prepared in sales techniques and store policies.
- Kept daily records of store sales, damages, deposit log, scheduling, and new hire paperwork.
- Set up advertising displays, ensuring consistent execution of the company's marketing and visual presentation aids.
Education
Bachelor of Applied Science - Business & Organizational Leadership
Valencia College
11.2024
Associate of Science - New Media Communication
Valencia College
05.2024
Bachelor of Science - Digital Audiences
Arizona State University
08.2022
Skills
- Analytical Problem Solving
- Attention to Detail
- Driven Individual
- Interpersonal Collaboration
- Communication
- Critical Thinking Skills
- Enthusiastic About Skill Development
- Effective Written Communication
- Inventory Management
- Organizational Skills
- Proficient in Data Analysis
- Self-Motivated Professional
- Strong Interpersonal Communication
- Team Leadership
- Timely Project Completion
- Adobe Creative Suite
- Microsoft 365
- SharePoint
Accomplishments
- Specialist of the Quarter, Minnie Van Ride Service, Awarded February 2024
- Partner of the Quarter, Starbucks Coffee Company, Awarded July 2017, April 2020, October 2021
Timeline
Communications & Operations Core Specialist
The Walt Disney Company
12.2023 - Current
Relief Specialist
The Walt Disney Company
05.2023 - 12.2023
Minnie Van Ride Service Driver
The Walt Disney Company
07.2022 - 12.2023
Quick Service Attendant
The Walt Disney Company
03.2022 - 07.2022
Shift Supervisor
Starbucks Coffee Company
03.2022 - 07.2022
Assistant Retail Sales Manager
Body Central Clothing Co.
11.2015 - 03.2022
Bachelor of Applied Science - Business & Organizational Leadership
Valencia College
Associate of Science - New Media Communication
Valencia College
Bachelor of Science - Digital Audiences
Arizona State University
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