Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Haley Goddard

Haley Goddard

Kissimmee,United States

Summary

Experienced Disney Cast Member with a strong background in guest service, call center communication, and transportation logistics. Skilled in handling high-volume interactions, managing reservations, and navigating multiple systems with accuracy and efficiency. Passionate about creating magical experiences and delivering service with empathy and excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Minnie Van Operations & Communications Specialist

The Walt Disney Company
05.2023 - Current
  • Provides support to over 70 Minnie Van drivers daily with logistics, schedules, and smooth Guest transportation across Walt Disney World and the Orlando International Airport
  • Interprets forecast data and analytics reports to help maintain labor goals, improve service fulfillment, and support strategic decision-making
  • Supports onboarding and offboarding of fleet vehicles by entering and verifying logistics and registration data in system databases
  • Regularly manages internal spreadsheets to track driver activity, transfer airport reservations between software systems, and clean up records during driver transitions to ensure data accuracy

Quick Service Attendant - Disney College Program

The Walt Disney Company
03.2022 - 07.2022
  • Anticipated Guest needs, answered questions & concerns, and guided Guest decisions using clear communication and product knowledge in a fast-paced dining location
  • Balanced efficiency and empathy to ensure high-quality interactions aligned with Disney's Five Keys

Shift Supervisor

Starbucks Coffee Company
11.2015 - 03.2022
  • Led team communications and shift huddles to drive brand alignment and operational excellence, contributing to increased service consistency and team engagement
  • Managed store ordering and inventory records, collaborating with vendors to ensure product availability and accurate replenishment of food, beverage, and retail items
  • Multiple Locations

Customer Service Representative - Call Center

Radio Systems Corporation
06.2013 - 09.2014
  • Provided high-volume phone & chat support by assisting customers with inquiries about SportDog products, troubleshooting issues, and product information with integrity and multiple resources
  • Met and exceeded required departmental metric expectations, including productivity, call handling, resolution time, and quarterly sales goals
  • Completed all required Company training and compliance courses as needed

Education

Bachelor of Science - Business Information Technology

North Carolina A&T State University - Disney Aspire
12.2028

Bachelor of Science - Digital Audiences

Arizona State University
08.2022

Skills

  • Email and telephone etiquette
  • Guest recovery and conflict resolution
  • Flexible schedule & working hours
  • Microsoft Windows Environment
  • Computer proficiency
  • Multiple computer programs
  • Multiple computer applications
  • Travel industry knowledge
  • Written & verbal communication skills
  • Transportation logistics

Certification

  • Data Analytics - Google/Coursera - Jul 2025
  • UX Design - Google/Coursera - Feb 2025

Awards

Specialist of the Quarter - Minnie Vans - The Walt Disney Company - May 2025, Specialist of the Quarter - Minnie Vans - The Walt Disney Company - Feb 2024, Partner of the Quarter - Starbucks Coffee Company - Jan 2022

Timeline

Minnie Van Operations & Communications Specialist

The Walt Disney Company
05.2023 - Current

Quick Service Attendant - Disney College Program

The Walt Disney Company
03.2022 - 07.2022

Shift Supervisor

Starbucks Coffee Company
11.2015 - 03.2022

Customer Service Representative - Call Center

Radio Systems Corporation
06.2013 - 09.2014

Bachelor of Science - Digital Audiences

Arizona State University

Bachelor of Science - Business Information Technology

North Carolina A&T State University - Disney Aspire

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