HALEY GOINS
Knoxville
Summary
1 year of experience as Operations Manager, 2+ years of experience in the Customer Service Industry. Knowledgeable in retail operations and demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.
Overview
8
8
years of professional experience
Work History
Store Associate
Weigels
08.2024 - Current
- Assisted customers in locating products and providing product information.
- Operated cash register, processed transactions efficiently, and handled customer inquiries.
- Stocked shelves with merchandise, ensuring accurate pricing and product placement.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Florist
The Flower Pot
05.2021 - 05.2022
- Wrap and price completed arrangements.
- Confer with clients regarding price and type of arrangement desired and the date, time, and place of delivery.
- Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment.
- Perform general cleaning duties in the store to ensure the shop is clean and tidy.
- Water plants, and cut, condition, and clean flowers and foliage for storage.
- Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern.
Operations Manager
The Flower Pot
05.2021 - 05.2022
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Front Desk Representative
Hampton Inn By Hilton
05.2018 - 05.2019
- Compute bills, collect payments, and make change for guests.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Reviewed accounts and charges with patients during the checkout process.
- Keep records of room availability and guests' accounts, manually or using computers.
- Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Record guest comments or complaints, referring customers to managers as necessary.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Education
High School Diploma -
Powell High School
Powell, United States05.2018
Skills
- Customer Service
- Professional Attitude
- Attention to detail focus
- Problem Solving
- Active listening techniques
Timeline
Store Associate
Weigels
08.2024 - Current
Florist
The Flower Pot
05.2021 - 05.2022
Operations Manager
The Flower Pot
05.2021 - 05.2022
Front Desk Representative
Hampton Inn By Hilton
05.2018 - 05.2019
High School Diploma -
Powell High School