Haley Goodall
Oscoda,MI
Summary
Motivated and adaptable professional seeking a challenging position in a dynamic and growth-oriented organization. Bringing a strong work ethic, excellent communication skills, and a proven ability to work effectively both independently and as part of a team. Eager to apply a diverse skill set and experience in a role that offers the opportunity for professional development and contribution to the success of the organization. Committed to delivering high-quality results and continuously seeking ways to improve processes and exceed expectations.
Overview
11
11
years of professional experience
Work History
Server
The Village Restaurant
05.2024 - 07.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training three new hires, providing guidance on restaurant standards and best practices.
Server
East Coast Wings + Grill
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing six tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Scheduler/Permitting Coordinator
Platinum Pool and Spa DBA Premier Pools and Spas
06.2023 - 01.2024
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Monitored and optimized inventory, and reordered materials as required.
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
Office Coordinator
Doosan/Bobcat
03.2023 - 06.2023
- Answered and managed over 50 incoming and outgoing calls while recording accurate messages for distribution to office staff daily.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Developed visual presentations and managed spreadsheet data.
- Oversaw special projects and coordinated with HR for various tasks.
- Assisted in facility management and vendor relations.
- Coordinated events and managed visitor procedures.
- Set up vendor accounts and provided initial training and continued support.
- Create and distribute over 25 Manufacturers Certificate of Origin daily.
Scheduler
Platinum Pool and Spa DBA Premier Pools and Spas
08.2022 - 03.2023
- Provided comprehensive support enabling staff to achieve company and departmental objectives.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Managed daily office administration via telephone, live chat, and email.
- Served as the primary point of contact for scheduling and information escalation.
- Coordinated projects and meetings, managed office supplies, and facilitated critical communications.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
ABA Behavior Technician
Children's Therapy Corner
03.2022 - 06.2022
- Implemented behavior reduction and skill acquisition treatment plans under professional guidance.
- Monitored patient behavior, collected data, and communicated progress effectively.
Service Coordinator
Genesee Education Consultant Services, Inc.
11.2021 - 03.2022
- Conducted developmental assessments for children and provided family support and services.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
ABA Behavior Technician
Acorn Health
01.2021 - 05.2021
- Maintained a clean and safe working area
- Implemented behavior reduction and skill acquisition treatment plans under professional guidance
- Monitored patient behavior, collected data, and communicated progress effectively.
Server
Zehnder's of Frankenmuth
06.2018 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Under Armour
04.2018 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Host/Server
Frankenmuth Brewery
03.2017 - 03.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate/Retail Supervisor
Bavarian Inn Restaurant
06.2014 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Cafe Server
Daily Dish Pizza
09.2013 - 06.2014
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
Education
Bachelor’s in Psychology -
University of Michigan-Flint
Flint, MI04.2020
Associate in Applied Arts -
Delta College
University Center, MI04.2018
Skills
- Proficient in Microsoft Office Suite (Word, Excel)
- Strong organizational and project management skills
- Excellent verbal and written communication abilities
- Detail-oriented with a focus on accuracy and efficiency
- Schedule Coordination
- Office Administration
- Customer Service
- Records Management
Coursework
- Principles of Psychology
- Abnormal Psychology
- Developmental Psychology
- Principles of Research and Design
- Cognitive Psychology
- Basic Statistics & Probability
- Advanced Topics in Psychology
- Biological Psychology
- Techniques of Behavior Change
- Advanced Research
Awards
- Dean’s List
- Communication - Interpersonal Certificate of Achievement
Timeline
Server
The Village Restaurant
05.2024 - 07.2024
Server
East Coast Wings + Grill
02.2024 - 05.2024
Scheduler/Permitting Coordinator
Platinum Pool and Spa DBA Premier Pools and Spas
06.2023 - 01.2024
Office Coordinator
Doosan/Bobcat
03.2023 - 06.2023
Scheduler
Platinum Pool and Spa DBA Premier Pools and Spas
08.2022 - 03.2023
ABA Behavior Technician
Children's Therapy Corner
03.2022 - 06.2022
Service Coordinator
Genesee Education Consultant Services, Inc.
11.2021 - 03.2022
ABA Behavior Technician
Acorn Health
01.2021 - 05.2021
Server
Zehnder's of Frankenmuth
06.2018 - 10.2020
Sales Associate
Under Armour
04.2018 - 06.2018
Host/Server
Frankenmuth Brewery
03.2017 - 03.2018
Sales Associate/Retail Supervisor
Bavarian Inn Restaurant
06.2014 - 01.2017
Cafe Server
Daily Dish Pizza
09.2013 - 06.2014
Bachelor’s in Psychology -
University of Michigan-Flint
Associate in Applied Arts -
Delta College
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