Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Graham

Sneads Ferry,NC

Summary

Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.

Overview

11
11
years of professional experience

Work History

Veterinary Assistant

Johnston Animal Hospital
07.2022 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Followed safety protocols for handling animals.
  • Educated clients on post-surgical care and nutrition.
  • Observed animals for signs of distress or illness.
  • Prepared animals for surgical procedures.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Kept detailed records of animal treatments and medications.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Collected and processed samples for laboratory testing.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.

Police Officer

Goldsboro Police Department
08.2019 - 07.2022
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Conducted searches of individuals, vehicles and premises.
  • Monitored traffic violations, issuing citations as necessary.
  • Handled citation and traffic violation paperwork.
  • Checked vehicle equipment for proper functioning prior to use.

Secretary

Robert S. Pleasant, Attorney at Law
11.2016 - 12.2018
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Organized files for court proceedings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Diligently edited legal correspondence for grammar and spelling.
  • Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.

Cashier/Team Member

Chick-fil-A
10.2014 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained productive, efficient approach to all tasks.
  • Learned duties for various positions and provided backup at key times.

Education

Penn Foster
Scranton, PA

GED -

Johnston Community College
Smithfield, NC

Skills

  • Client communication
  • Active listening
  • Problem solving
  • Organization skills
  • Medication/Vaccine administration
  • Medical triage
  • Cleaning and sanitizing
  • Patient restraint
  • Appointment scheduling
  • Sample collection
  • Diagnostic imaging
  • Surgical assistance

Timeline

Veterinary Assistant

Johnston Animal Hospital
07.2022 - Current

Police Officer

Goldsboro Police Department
08.2019 - 07.2022

Secretary

Robert S. Pleasant, Attorney at Law
11.2016 - 12.2018

Cashier/Team Member

Chick-fil-A
10.2014 - 01.2016

Penn Foster

GED -

Johnston Community College

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Haley Graham