Haley Gray
Lexington,KY
Summary
University of Kentucky student working towards Masters in Human Resources. Experienced in customer service, health and wellness, inventory, quality, planning, and training. Quick learner with a self motivated attitude searching for opportunities inline with my knowledge and skillset.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Hurstbourne Country Club
05.2025 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu items, service standards, and club policies.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Resolved guest complaints promptly, ensuring satisfaction and repeat patronage.
Medical Spa Coordinator
Studio Medical Aesthetics
04.2024 - 10.2024
- Coordinated patient scheduling and appointment management to optimize clinic operations.
- Assisted in managing inventory and supplies for medical aesthetic procedures.
- Managed patient files, ensuring timely updates and confidentiality at all times.
- Developed and maintained strong relationships with clients to promote retention and satisfaction.
GOLF SHOP ASSOCIATE
Wildwood Country Club
04.2023 - 08.2023
- Set up tee times for club members and guests.
- Checked on golfers in shop and delivered exceptional customer service.
- Managed shop inventory by checking in new merchandise, maintaining organized storage spaces and restocking shelves.
- Consistently updated online store listings with accurate product descriptions and photos.
RETURNS PROCESSOR
Keen Footwear
04.2023 - 08.2023
- Maintained efficiency by keeping warehouse and surrounding areas clean and free of debris.
- Minimized losses by repackaging returned items for storage, sale, or shipment.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
GOLF PRO SHOP ASSISTANT
Hurstbourne Country Club
04.2022 - 08.2022
- Issued receipts for greens fees, cart rentals and club activities.
- Managed shop inventory by checking in new merchandise, maintaining organized storage spaces and restocking shelves.
- Completed physical inventory counts on-schedule and documented variances.
- Helped club run smoothly by assisting outside personnel with operations and guest services needs.
GOLF COURSE ATTENDANT
Heritage Hill Golf Club
04.2021 - 01.2022
- Planned and organized golf scrambles for up to 250 participants.
- Maintained daily schedules by helping guests and staff with cart-related needs.
- Delivered prompt and courteous service with focus on going above basic requirements.
- Checked cart safety and functionality with regular inspections.
SALES ASSOCIATE
Pure Barre Summit
04.2021 - 09.2021
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Rotated stock using clearance markdowns and special sales promotions.
- Conducted initial wellness assessments.
- Educated members and prospects on appropriate class level and difficulty.
WATER SAFETY INSTRUCTOR
Aqua-Tots Swim School
03.2020 - 04.2021
- Served program participants with multifaceted teaching strategies, resourcefully approaching different situations to achieve desired level of proficiency for participants.
- Met Aqua-Tots standards by completing detailed activity reports for every session.
- Taught children, families and life saving swimming techniques.
- Kept swimmers safe, monitoring conditions and intervening to end hazardous situations.
Education
BACHELOR OF ARTS (B.A.) - INTEGRATED STRATEGIC COMMUNICATION
University of Kentucky
KY05.2026
MASTER OF SCIENCE (M.S.) - STRATEGIC HUMAN RESOURCE MANAGEMENT AND ANALYTICS
University of Kentucky
KY12.2027
CERTIFICATION - HEALTH PROMOTIONS
University of Kentucky
KY05.2026
HIGH SCHOOL - undefined
Mercy Academy
KY05.2022
Skills
- Communication
- Interpersonal
- Training
- Problem-solving
- Time management
- Hospitality service expertise
- Organized
- Recruiting
Affiliations
Member of Pi Beta sorority serving as the Panhellenic Wellness Chair planning events to improve women's mental and physical health.
Timeline
Server/Bartender
Hurstbourne Country Club
05.2025 - 08.2025
Medical Spa Coordinator
Studio Medical Aesthetics
04.2024 - 10.2024
GOLF SHOP ASSOCIATE
Wildwood Country Club
04.2023 - 08.2023
RETURNS PROCESSOR
Keen Footwear
04.2023 - 08.2023
GOLF PRO SHOP ASSISTANT
Hurstbourne Country Club
04.2022 - 08.2022
GOLF COURSE ATTENDANT
Heritage Hill Golf Club
04.2021 - 01.2022
SALES ASSOCIATE
Pure Barre Summit
04.2021 - 09.2021
WATER SAFETY INSTRUCTOR
Aqua-Tots Swim School
03.2020 - 04.2021
MASTER OF SCIENCE (M.S.) - STRATEGIC HUMAN RESOURCE MANAGEMENT AND ANALYTICS
University of Kentucky
CERTIFICATION - HEALTH PROMOTIONS
University of Kentucky
HIGH SCHOOL - undefined
Mercy Academy
BACHELOR OF ARTS (B.A.) - INTEGRATED STRATEGIC COMMUNICATION
University of Kentucky