Haley Green
Colchester,CT
Summary
Dedicated Customer Experience Coordinator, with 15 years of experience in the Customer Service Industry. Proficient in customer relationship management, team leadership, and data analysis. First-rate customer service leader and complex problem-solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Photographer
Haley Amanda Photography
08.2023 - Current
- Coordinated with clients to determine their photography needs and preferences
- Set up and arranged lighting equipment, props, and backdrops for photoshoots
- Captured high quality images using various camera techniques and equipment
- Edited and retouched photos using Adobe Creative Suite software
- Maintained and organized photography equipment and digital files
- Met deadlines and managed time effectively to ensure timely delivery of photos to clients
- Maintained a professional and positive attitude while working with clients, models, and other team members
- Managed all aspects of the business, including finances, scheduling, and equipment maintenance.
Customer Experience Coordinator
Eastern Standard Provisions
04.2023 - Current
- Developed and implemented strategies to improve customer satisfaction and retention rates
- Responded to customer inquiries and resolved issues in a timely and efficient manner
- Acted as a liaison between customers and internal departments to ensure a seamless experience
- Created and maintained customer databases and records
- Collaborated with sales and marketing teams to develop promotions and campaigns to enhance customer experience
- Assisted in the development of training materials for customer service representatives
- Monitored customer feedback and provided recommendations for improvement to management
- Utilized CRM systems to manage customer interactions and track customer satisfaction metrics.
Server
Toyo
02.2023 - Current
- Greeted and seated customers in a friendly and timely manner
- Took food and drink orders accurately and efficiently
- Provided recommendations and described menu items to customers
- Maintained knowledge of daily specials and promotions
- Ensured customer satisfaction by checking in on tables and addressing any concerns
- Handled cash and credit card transactions and accurately processed payments
- Collaborated with kitchen staff to ensure timely and accurate food delivery
- Set and reset tables and maintained a clean and organized dining area
- Assisted with restocking and maintaining inventory levels of supplies
- Communicated effectively with team members and management to ensure smooth service
- Adhered to all health and safety regulations and food handling procedures.
Customer Experience Specialist
Eastern Standard Provisions
05.2020 - 04.2023
- Provided exceptional customer service to clients, ensuring a positive and memorable experience
- Responded promptly to customer inquiries, resolving issues and concerns in a timely and efficient manner
- Built strong relationships with clients, earning their trust and loyalty
- Handled a high volume of customer interactions, both over the phone and through email
- Utilized active listening skills to understand customer needs and provide personalized solutions
- Maintained accurate and detailed records of customer interactions and transactions
- Collaborated with team members to continuously improve processes and enhance the overall customer experience
- Demonstrated product and service knowledge to assist customers in making informed purchasing decisions
- Handled escalated customer issues with professionalism and empathy, finding satisfactory resolutions for all parties involved.
HVAC Office Manager
Ez-Air
02.2017 - 05.2020
- Managed and organized daily schedules and appointments for HVAC technicians
- Communicated with clients to schedule service appointments and provide updates on job progress
- Assisted in preparing estimates and invoices for services rendered
- Maintained and updated client database and filing system
- Ensured timely and accurate completion of administrative tasks such as data entry and filing.
Education
High School Diploma -
Bacon Academy
06.2011
Skills
- Client Relations
- Photo Editing
- Retouching and Color Correction
- Excellent Workflow Management
- Adobe Photoshop
- Location Scouting
- Proactive Approach to Problem Solving
- Digital Photography
- Social Media Marketing
- Client Communication
- Logistics Support
- Returns Policies
- CRM Software
- Trend Monitoring
- Client Advocacy
- Account Management
- Quality Control
- Needs Assessment
- Order Processing
- Direct Sales
- Call Documentation
- Customer Service
- Sales and Upselling
- Billing Adjustments and Refunds
- Document and Records Management
- Problem Resolution
- Senior Leadership
- Customer Service Excellence
- Relationship Building
- Transaction Processing
- 73 Wpm Typing Speed
- Customer Relations
- Credit Card Payment Processing
- Customer Data Confidentiality
- Work Prioritization
- Teamwork and Collaboration
- Complaint Investigation
- High-Energy Attitude
- Account Updating
- Customer Retention Strategies
- Microsoft Office
- Excel
- Google Docs
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Procedure Development
Certification
Real Estate License, 05/01/22, Tri County Real Estate, RES.0825481
Timeline
Photographer
Haley Amanda Photography
08.2023 - Current
Customer Experience Coordinator
Eastern Standard Provisions
04.2023 - Current
Server
Toyo
02.2023 - Current
Customer Experience Specialist
Eastern Standard Provisions
05.2020 - 04.2023
HVAC Office Manager
Ez-Air
02.2017 - 05.2020
High School Diploma -
Bacon Academy
Real Estate License, 05/01/22, Tri County Real Estate, RES.0825481
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