Haley Green
Ashland,OH
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
Ashland County Dept Of Job And Family Services
09.2023 - Current
- Assisted clients with accurate eligibility form, application and document completion.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Enterprise Fraud Specialist
Huntington National Bank
09.2020 - 07.2023
- Developed and implemented procedures to detect and prevent fraud.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity, including productivity goals.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Digital Support Specialist
Huntington National Bank
09.2019 - 09.2020
- Responded to customer inquiries with specific digital troubleshooting with multiple online banking products over phone, including Huntington online banking phone application, Zelle, Bill Pay, external bank transfers, and Digital Wallet
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Member Service Representative
Honda Federal Credit Union, Adecco Agency
06.2018 - 08.2019
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance on multiple products, such as closing out accounts, changing customer addresses, filing applications for credit cards, loans, and other bank products.
ECommerce Team Lead
Kroger
02.2017 - 03.2018
- Led specialist teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined order processing for faster delivery times and increased customer satisfaction.
- Cultivated long-term relationships with customers by providing personalized shopping experiences.
Education
Bachelor of Arts - Business Administration
Trevecca Nazarene University
Nashville, TN05.2017
Skills
- Fraud Prevention and Detection
- Customer Service
- Fraud Investigations
- Telephone Etiquette
- Deposit Account Fraud
- Active Listening Skills
- Paperwork and Documentation
- Customer Accounts Management
- Organizational Systems
- Training Experience
Timeline
Eligibility Specialist
Ashland County Dept Of Job And Family Services
09.2023 - Current
Enterprise Fraud Specialist
Huntington National Bank
09.2020 - 07.2023
Digital Support Specialist
Huntington National Bank
09.2019 - 09.2020
Member Service Representative
Honda Federal Credit Union, Adecco Agency
06.2018 - 08.2019
ECommerce Team Lead
Kroger
02.2017 - 03.2018
Bachelor of Arts - Business Administration
Trevecca Nazarene University
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