Haley Gunning
Hartsville,TN
Summary
Dynamic Assistant Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer satisfaction and financial accuracy through effective problem-solving and staff development. Skilled in money handling and fostering team collaboration, I significantly contributed to creating a positive work environment and boosting repeat business.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dollar General
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Conflict resolution
- Retail operations
- Employee scheduling
- Team building
- Sales strategies
- Customer relationship management (CRM)
- Orientation and training
- Schedule oversight
- Multitasking and organization
- Team collaboration
Timeline
Assistant Manager
Dollar General
04.2023 - Current
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