Haley Haag
Crestview,FL - Florida
Summary
Detail-oriented business and healthcare professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on helping veterans, providers, and optimizing procedures. Specializing in quality control operations and dedicated to maximizing quality. With working knowledge of the compensation and pension disability questionnaire process, medical terminology, anatomy, and physiology. Career supported by a Master's Degree of Health Administration and a Bachelor’s of Science in Health Management.
Overview
5
5
years of professional experience
Work History
New Provider Liaison
Veterans Evaluation Services- A Maximus Company
Remote
08.2024 - Current
- Conduct provider portal and DBQ orientation training with newly contracted providers, and report review sessions with providers via Zoom.
- Identified and documented learning achievements by reporting outcomes, performance information, and program adjustments used to boost comprehension.
- Conduct remedial retraining sessions with providers who have been identified as needing improvement in report quality by either the VA, Medical Advisory Board, or VES Leadership.
- Track new provider progression through the training period until they are ready for open scheduling. Provide in-depth feedback on progress to providers via phone correspondence. Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis. Evaluate and approve providers to open scheduling when appropriate.
Quality Control Analyst
Veterans Evaluation Services - A Maximus Company
Remote
08.2022 - 08.2024
- Participated in calibration sessions with other Quality Control Analysts via email and phone to provide guidance regarding SOPs, challenging DBQs, and general guidance.
- Communicated with the Medical Advisory Board on cases that needed additional review, on cases outside the scope of the assigned medical provider's training or expertise, or had presented a problem/ issue with the assigned medical provider.
- Consistently achieved production goals while creating meaningful relationships with providers and Quality Control Support Specialists.
- Maintained high accuracy rate on daily production of completed reviews. Reviewed medical disability examination requests for consistency with the disability questionnaire. Reviewed medical disability examination reports and DBQs for completeness and typographical and grammatical correctness.
- Verified that any special requests or necessary second reviews were completed, and consistent with the VA's preferences. Ensured that all diagnostics requested by the medical provider were completed, reviewed by the medical provider, and were submitted with the final report.
Quality Control Report Processing Specialist
Veterans Evaluation Services - A Maximus Company
Remote
09.2021 - 08.2022
- Increased process improvement initiatives by troubleshooting problems within DBQ reports for corrective action to boost functionality and workflow.
- Located missing or mislabeled DBQs, researched SOPs and updated computer database.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Recommended improvements to systems and procedures for increased productivity.
- Demonstrated self-reliance by meeting and exceeding workflow needs by having 0 errors in reports for over 6 months.
- Increased company productivity by exceeding quotas for FIPS reports sent each month, June 2022 by 5%.
Central Sterile Processing Technician
HCA Fort Walton-Destin Hospital
Fort Walton Beach, FL
08.2019 - 08.2021
- Attended departmental meetings, providing feedback to enhance future performance.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated invasive, non-invasive and minimally-invasive procedures by creating safe and functional operating room environments.
- Executed remarkable dexterity assembling and monitoring tools to be used during surgery procedures.
- Ran routine audits to analyze and highlight critical issues and opportunities to improve stock accuracy.
Education
Master of Science - Health Administration (MHA)
University of Phoenix
Tempe, AZ06-2024
Bachelor of Science - Health Management And Clinical Assistance
University of Phoenix
Tempe, AZ11.2021
Skills
- Written and Oral Communication
- Analytical skills and detail-oriented
- Problem Solving and Issue Resolution
- Medical Terminology and Translation
- Organizational and prioritization skills
- Proficient in the use of Microsoft Office Products
- Risk Management
- Project Management
- Team Collaboration
- Documentation and Reporting
- Consistent Procedure and Protocol Use
Timeline
New Provider Liaison
Veterans Evaluation Services- A Maximus Company
08.2024 - Current
Quality Control Analyst
Veterans Evaluation Services - A Maximus Company
08.2022 - 08.2024
Quality Control Report Processing Specialist
Veterans Evaluation Services - A Maximus Company
09.2021 - 08.2022
Central Sterile Processing Technician
HCA Fort Walton-Destin Hospital
08.2019 - 08.2021
Master of Science - Health Administration (MHA)
University of Phoenix
Bachelor of Science - Health Management And Clinical Assistance
University of Phoenix
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