Haley Hancock
Milton,FL
Summary
Dynamic Office Manager at Baily Testing LLC with a proven track record in enhancing office operations and service excellence. Successfully implemented a new filing system, improving document retrieval speed by 30%. Skilled in administrative support and effective organizational strategies, fostering collaboration and optimizing resource allocation for increased productivity.
Overview
12
12
years of professional experience
Work History
Office Manager
Baily Testing LLC
02.2017 - 07.2024
- Oversaw daily operations ensuring office efficiency and productivity.
- Implemented new filing system improving document retrieval speed by 30%.
- Coordinated staff schedules optimizing resource allocation and coverage.
- Monitored office supplies inventory ensuring adequate stock levels at all times.
- Facilitated communication between departments to streamline project workflows.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Brew Angels
Front of House Associate
01.2013 - 05.2019
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Trained and mentored new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area, enhancing overall atmosphere.
- Handled cash transactions accurately, ensuring efficient checkout processes.
- Resolved guest complaints promptly, improving customer satisfaction ratings.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cordova Dental System
Certified Dental Assistant
05.2014 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Education
Certified/Registered Dental Assistant - Dental Assistant
Fortis College
Pensacola, FL05-2014
High School Diploma -
Milton High School
Milton, Florida05-2012
Skills
- Service excellence
- Office operations oversight
- Effective organizational skills
- Administrative support
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Reports needed to have inspections for the state to build new homes.
Timeline
Office Manager
Baily Testing LLC
02.2017 - 07.2024
Cordova Dental System
Certified Dental Assistant
05.2014 - 09.2018
Brew Angels
Front of House Associate
01.2013 - 05.2019
Certified/Registered Dental Assistant - Dental Assistant
Fortis College
High School Diploma -
Milton High School