Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haley Haney

Easton,MD

Summary

Reliable Practice Manager offering 15 years of experience working in busy, customer-driven environments. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

14
14
years of professional experience

Work History

Practice Manager

Bayside Animal Hospital
Cambridge, MD
05.2021 - Current
  • Ensured compliance with all relevant regulations and standards for the veterinary practice.
  • Developed and implemented policies, procedures, and protocols to ensure optimal operations.
  • Monitored staff performance, providing coaching and feedback as needed.
  • Managed financial aspects of the practice including budgeting, forecasting, and accounts receivable and payable.
  • Maintained inventory of medical supplies and equipment, placing orders when necessary.
  • Scheduled appointments for clients and managed patient records in accordance with applicable laws and regulations.
  • Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
  • Recruited new personnel to fill vacant positions within the practice.
  • Provided training to new employees on proper office procedures and customer service techniques.
  • Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
  • Coordinated marketing campaigns both online and offline to increase visibility of the practice.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Created reports on operational performance metrics such as patient satisfaction scores or revenue generated per month.
  • Implemented strategies for improving overall efficiency within the practice.
  • Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
  • Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.
  • Organized events such as seminars or fundraisers designed to educate pet owners about pet health care topics.
  • Attended conferences or seminars related to veterinary medicine in order to stay up-to-date on current trends in the field.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Collaborated with other veterinary practices in order to share best practices or discuss industry developments.
  • Maintained accurate records of all order statuses in company database.

Veterinary Technician

Pets On The Shore
Salisbury , MD
05.2015 - 04.2021
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Operated x-ray machines and exposed radiographic films.
  • Trained and mentored other LVT staff.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Administered and monitored anesthesia for surgeries and operations.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Ordered supplies needed for the practice such as medications or medical instruments.

Veterinary Technician

McAllister Veterinary Clinic
Salisbury , MD
05.2010 - 05.2015
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Dispensed prescription medications upon request from veterinarians.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Operated anesthesia, oxygen and monitoring equipment.

Education

High School Diploma -

Wicomico High School
Salisbury, MD
05-2012

General Studies -

WorWic
Salisbury, MD

Skills

  • Workflow Management
  • Records Management
  • HIPAA and OSHA regulations
  • Supplies Ordering
  • Policy Development
  • Strategic business planning
  • Client consulting
  • New Hire Training
  • Managing medical practices
  • Human Resources
  • Managing files and records
  • Workflow Planning
  • Performance Metrics
  • Payroll Administration
  • Staff Development
  • Resource Management
  • Marketing
  • Workflow efficiency
  • Schedule Management
  • Staff Management
  • Strategic Planning
  • Practice Management
  • Bookkeeping
  • Budget Oversight
  • Continuous Improvement
  • Policy and procedure development
  • Expense Reports
  • Month-end documentation
  • Collections and invoice processing
  • Budget Preparation
  • Payroll
  • Bank Statement Reconciliation
  • Purchasing
  • Invoicing
  • Document Scanning

Accomplishments

  • AAHA Accredited

Timeline

Practice Manager

Bayside Animal Hospital
05.2021 - Current

Veterinary Technician

Pets On The Shore
05.2015 - 04.2021

Veterinary Technician

McAllister Veterinary Clinic
05.2010 - 05.2015

High School Diploma -

Wicomico High School

General Studies -

WorWic

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Haley Haney