Haley Hanson
Texarkana,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Customer Service with vast knowledge of preparing and submitting various related reports. Comfortable with maintaining confidential and sensitive employee information to comply with payroll and accounting policies and procedures. Aptitude for problem-solving and thinks outside box to find creative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payroll Technician
Defense Finance and Accounting Service (DFAS)
01.2023 - 11.2023
- On a computer based system, establishes and maintains individual time, leave, and earnings records of salaried and hourly non-appropriated fund employees, civilian and military plus seasonal hires
- Accomplishes withholdings for federal, state and local taxes and collections for social security, retirement, life insurance, health benefits and union dues, as applicable
- Examines and verifies all pay action documents for accuracy, authority, completeness and conformance with regulatory and statutory requirements
- Balances output reports to appropriate source documents on a pay period, quarterly, and annual basis
- Balances all deductions and earnings for each installation
- Input payroll data from a variety of source documents into a computerized payroll system which requires a knowledge of a variety of coding structures to process the various pay interrelationships involved.
Full Charge Bookkeeper
C&J Bookkeeping Services
02.2022 - 07.2022
- Handled all client's financial records by recording and facilitating incoming and outgoing payments
- Reviewed purchase documents and company receipts for reconciliation with statements
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Prepared bank reconciliations, managed field audits, and reviewed accounting records for accuracy
- Certified and processed payroll, electronic deposits, and pay adjustments while distributing checks
- Reviewed transactions, issued checks and updated ledgers and budgets
- Assessed requisitions each month to ensure accuracy and reconciled transactions.
- Reconciled bank statements on a monthly basis, identifying discrepancies and resolving issues promptly.
- Served as main point of contact for all employee expense reimbursement requests, reviewing submissions for compliance with company policies before approving payments.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Prepared comprehensive financial statements, including balance sheets, income statements, and cash flow reports for leadership review.
- Took care of fuel charges from driver
- Answered emails
- Provided any help needed when issues appeared with drivers
- Managing employee Payroll
- Billing
- QuickBooks
- Paid invoices
- Bill of Ladings (BOLS)
Head Fuel Clerk
TSD logistics
10.2019 - 05.2021
- Took care of fuel charges from driver
- Improved customer satisfaction by providing friendly and efficient service at the fuel station.
- Facilitated seamless payment transactions for customers using cash, credit cards or loyalty programs, enhancing customer convenience.
- Participated in team meetings and training sessions to stay up-to-date on industry best practices, improving overall performance.
- Maintained detailed knowledge about different types of fuels offered at the station, enabling informed recommendations based on specific customer needs or preferences.
- Provided exceptional service through quick problem resolution, resulting in satisfied returning customers.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Customer service after hours calls
- Worked with excel on spreadsheets of charges
- Mailed cards to drivers
- Set up drivers account on Mcleod
- Answered phone calls
- Answered emails
- Created excels for charges
- Provided any help needed when issues appeared with drivers.
Customer Service Representative
Ocean Canyon Properties
05.2019 - 07.2019
- Call customers all day on free camping for having a camper! Try to get them to come out and camp at our members only rv resort
- CSR
- Call Center
- Customer Service.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
Lincare
10.2018 - 05.2019
- Took phone calls to answer questions or concerns on their monthly medical equipment
- Assisted customers with a warm and professional attitude
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted customers with questions
- Managed customer accounts
- Assisted with technical support duties
- Handled billing issues and order inquiries
- Monitored claims and physician-related services
- Wrote call center scripts
- Interacted with customers through live chat.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Managed high call volume while maintaining exceptional customer service standards.
- Resolved customer service issues related to pricing or discounts.
Sales Associate, Cashier
Dollar General
12.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy
- Open and closed the store
- Used the cash register
- Took deposit to bank
- Counted drawers
- Counted inventory.
Hostess
On the Border
02.2016 - 05.2016
- Basic job responsibilities of a hostess.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
File Clerk/Receptionist
St. Michael Hospital
01.2013 - 01.2016
- Organized files
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Made copies
- Updated computer excels
- Put in patient information
- Answered phone calls.
Server
Big Jakes BBQ
01.2015 - 01.2015
- Took food and drink orders
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Welcomed guests as they arrived
- Worked at a restaurant
- Handled 10-15 tables daily
- Prepared orders
- Served meals
- Checked on guests frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Accounting
Texas A&M University - Texarkana
Texarkana, TX05.2018
High School Diploma -
Redwater High School
Redwater, TX05.2017
Skills
- Payroll Processing, Auditing
- General Ledger Knowledge
- Benefits Administration
- Telephone and email etiquette
- Time sheet review
- Financial reports
- Accounts Receivable
- Accounts Payable
- Journal entry preparation
- Billing
- Customer Service
- Call Center
- Customer Care
- Microsoft Office, Word, Powerpoint, Outlook, Excel
- Cashiering
- Key holder
- Host/Hostess Experience
- Held sales
- Time Management
- Kitchen Experience
- Filing
- Computer Skills
- Cash Handling
- Management Experience
- Restaurant experience
- Typing
- Account management
- Windows
- Cold Calling
- Network Support
- Operating Systems
- IT Support
- Desktop Support
- Live Chat
- Process improvement
- Medical terminology
- OSHA
- Medical receptionist
- Microsoft Windows Server
- Bank Reconciliation
- Software Troubleshooting
- Troubleshooting
- Remote Access Software
- Sales
- Payroll
- Cash register
- Bookkeeping
- Serving
- QuickBooks
- Accounting
- Financial report writing
- Google Docs
- Computer networking
- Analysis skills
Certification
- OSHA General Industry Safety and Health
- Driver's License
- Food handler certificate
Honors
- A-B honor roll 2013, 2014, 2015, 2016, 2017
- UIL maps graphs and charts district qualify 2010
- Named pick of the Dragon for exhibiting positive character traits including: being prepared, having a good attitude, and showing respect at all times. 2016
Personal Information
Title: Customer Service- Accounting - Payroll - Receptionist - Assistant
Timeline
Payroll Technician
Defense Finance and Accounting Service (DFAS)
01.2023 - 11.2023
Full Charge Bookkeeper
C&J Bookkeeping Services
02.2022 - 07.2022
Head Fuel Clerk
TSD logistics
10.2019 - 05.2021
Customer Service Representative
Ocean Canyon Properties
05.2019 - 07.2019
Customer Service
Lincare
10.2018 - 05.2019
Sales Associate, Cashier
Dollar General
12.2016 - 06.2018
Hostess
On the Border
02.2016 - 05.2016
Server
Big Jakes BBQ
01.2015 - 01.2015
File Clerk/Receptionist
St. Michael Hospital
01.2013 - 01.2016
No Degree - Accounting
Texas A&M University - Texarkana
High School Diploma -
Redwater High School
- OSHA General Industry Safety and Health
- Driver's License
- Food handler certificate
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