Haley Harper
Cincinnati,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
Work History
Front Desk Manager/Hotel Housekeeper
Avid Hotel
2023.05 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Guest Service Associate
Circle K
2022.10 - 2023.05
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
Maid
Two Maids & A Mop Franchising
2022.08 - 2022.10
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
Warehouse Associate
SwimOutlet
2022.04 - 2022.06
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Verified quantity and description of materials received by checking merchandise against packing list.
Crew Member
Dunkin' Donuts
2021.01 - 2022.04
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Fulfillment Associate
Target
2020.11 - 2021.01
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Cross-trained new associates on picking and filling orders for warehouse products.
Warehouse Associate
Amazon
2020.09 - 2020.10
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Package Handler
FedEx
2020.08 - 2020.09
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
Package Handler
Amazon
2020.05 - 2020.08
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Didn't correspond with my college schedule
Hostess
Red Lobster
2018.09 - 2019.08
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Left for college.
Ride Operator
Kings Island
2018.04 - 2018.09
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Interfered with my High School schedule
Front Desk Associate
Skatetown USA
2017.12 - 2018.02
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Nursing
Miami University
Oxford, OHSkills
- Extremely Organized
- Quick Learner
- Great Analytical Skills
- Great Attention to Details
- Collaborative Team Member
- Strong Verbal Communication
- Customer Service
- Problem-solving skills
- Guest Relations
- Hospitality services
- Leadership Qualities
- Time Management
Timeline
Front Desk Manager/Hotel Housekeeper
Avid Hotel
2023.05 - Current
Guest Service Associate
Circle K
2022.10 - 2023.05
Maid
Two Maids & A Mop Franchising
2022.08 - 2022.10
Warehouse Associate
SwimOutlet
2022.04 - 2022.06
Crew Member
Dunkin' Donuts
2021.01 - 2022.04
Fulfillment Associate
Target
2020.11 - 2021.01
Warehouse Associate
Amazon
2020.09 - 2020.10
Package Handler
FedEx
2020.08 - 2020.09
Package Handler
Amazon
2020.05 - 2020.08
Hostess
Red Lobster
2018.09 - 2019.08
Ride Operator
Kings Island
2018.04 - 2018.09
Front Desk Associate
Skatetown USA
2017.12 - 2018.02
No Degree - Nursing
Miami University
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