Summary
Overview
Work History
Education
Skills
Certification
Timeline
Tips On Premise 3.1
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HALEY HAYS

HALEY HAYS

WOODSTOCK,GEORGIA

Summary

Seasoned Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Reliable individual proudly offering 12 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Bar Manager

O.G.E.
Doraville, GA
10.2018 - 08.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Business Owner

Cremefina Sweet Boutique
Marietta, GA
02.2015 - 08.2019
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.

Sales Associate

Sunless Dimensions
Orlando , FL
04.2011 - 12.2014
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Developed and grew leads through repeat business and customer referrals.
  • Networked within community to build and nurture successful relationships with new and long-term customers.

Education

Associate of Arts - Business Economics

Western Governors University
Salt Lake City, UT

Skills

  • Employee Performance Evaluations
  • Anticipating Problems
  • Staff Training
  • High-Volume Environments
  • Patron Experiences
  • Customer Retention

Certification

  • TIPS on Premise 3.1 Certification Training - Expires April 2023

Timeline

Bar Manager

O.G.E.
10.2018 - 08.2022

Business Owner

Cremefina Sweet Boutique
02.2015 - 08.2019

Sales Associate

Sunless Dimensions
04.2011 - 12.2014

Associate of Arts - Business Economics

Western Governors University

Tips On Premise 3.1

TIPS is the golden-standard for responsible beverage serving training.

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