Summary
Overview
Work History
Education
Skills
Timeline
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Haley Headley

Marquette,MI

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience

Work History

Server

Casa Calabrea
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Associate

Dunhams
04.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Bartender/Server

Jaggers Orehouse
08.2021 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Associate

Walmart
08.2020 - 01.2021
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Arts - Elementary Education

Northern Michigan University
Marquette Mi
12.2025

Skills

  • High-Volume Dining
  • Guest Inquiries
  • Contamination Prevention
  • Wine Service
  • Menu Memorization
  • Transactions and Cash Handling
  • Guest Relations Management

Timeline

Server

Casa Calabrea
04.2023 - Current

Associate

Dunhams
04.2022 - Current

Bartender/Server

Jaggers Orehouse
08.2021 - 08.2023

Associate

Walmart
08.2020 - 01.2021

Bachelor of Arts - Elementary Education

Northern Michigan University

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Haley Headley