Haley Heath
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Client Solutions Specialist
CMA CMA AMERICA LLC
Dallas , TX
2021.12 - 2023.12
- Provided customer support for a range of clients, troubleshooting technical issues and responding to inquiries.
- Created customized solutions for client requests, developing tailored strategies to meet their individual needs.
- Developed relationships with clients through regular communication, following up on inquiries and providing updates.
- Researched and implemented new technologies to improve customer experience and satisfaction.
- Maintained accurate records of client interactions, documenting all relevant information including contact details and product usage history.
- Monitored incoming emails and phone calls from customers, responding promptly to address their concerns.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Escalated complex cases to appropriate team members for timely resolution.
- Established and effectively maintained productive customer relationships.
- Participated in team meetings to understand goals and establish necessary process improvements.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Ocean Logistics, tracking, tracing ocean cargo shipments from various countries around the world.
- Accounts payable and receivable, invoicing, applying payments, releasing holds at terminals, rails, etc.for shipment to continue moving.
Vehicle Service Attendant
Enterprise Truck Rental
Fort Worth , TX
2019.08 - 2021.12
- Assisted customers with rental vehicle selection and reservations.
- Performed daily check-in and check-out of vehicles, including inspection for damage and cleanliness.
- Processed payments from customers using cash, credit cards, or other forms of payment.
- Provided customer service to ensure satisfaction with rental experience.
- Maintained a clean work environment in the service area.
- Inspected vehicles for mechanical items and safety issues prior to renting out cars.
- Filled fuel tanks, replaced oil, and performed minor repairs on vehicles as needed.
- Ensured all necessary paperwork was completed accurately in accordance with company policies.
- Adhered to all safety protocols when handling hazardous materials such as gasoline or motor oil.
- Changed tires, rotated tires, inspected brakes, checked fluids levels, tested batteries and other routine maintenance tasks as required.
- Reported any damages found during inspections to management immediately.
- Cleaned interior and exterior of rented vehicles before returning them to inventory.
- Verified that returned vehicles were in good condition before entering back into inventory.
Delivery Driver
Havilon LLC
Fort Worth , TX
2018.02 - 2019.08
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Assistant Manager
Expert Mobility
Fort Worth , TX
2017.01 - 2018.02
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Boswell High School
Fort Worth, TX2015-10
Skills
- Performance Tracking
- Financial Acumen
- Client Needs Assessment
- Interpersonal Skills
- Customer seating
- Continuous Improvement
- Problem-Solving
- Team building
- Account Servicing
- Task Prioritization
- Relationship Building
- Reliability
- Time Management
- Processing payments
- Multitasking
- Problem-solving abilities
- Contract Negotiation
- Adaptability and Flexibility
- Active Listening
- Professionalism
- Analytical Thinking
- Excellent Communication
- Team member motivation
- Opening and closing procedures
Timeline
Client Solutions Specialist
CMA CMA AMERICA LLC
2021.12 - 2023.12
Vehicle Service Attendant
Enterprise Truck Rental
2019.08 - 2021.12
Delivery Driver
Havilon LLC
2018.02 - 2019.08
Assistant Manager
Expert Mobility
2017.01 - 2018.02
High School Diploma -
Boswell High School
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