Summary
Overview
Work History
Education
Skills
Timeline
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Haley Hendrix

Aurora ,NC

Summary

Dynamic FOH Manager at Frank and Shirley’s, skilled in enhancing guest relations and complaint handling. Successfully implemented staff training that elevated team performance and increased repeat business. Proficient in scheduling staff and managing promotions, ensuring optimal operations while maintaining hygiene standards. Recognized for fostering a welcoming atmosphere and resolving issues promptly.

Overview

8
8
years of professional experience

Work History

FOH Manager

Frank and Shirley’s
01.2023 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain reputation and garner positivity.
  • Promoting the pricing of new menu items in coordination with the chef, boosting overall sales revenue.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.

Counter Clerk

Cowell’s Cleaners
10.2020 - 12.2022
  • Developed great relations with customers through friendly interactions and personalized services.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
  • Processed cash, check and credit card payments.
  • Addressed complaints and resolved issues to maintain satisfaction.
  • Working several machines at a time keeping a clean organized building.

Host

Outback Steakhouse
02.2020 - 12.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Cashier

Piggly Wiggly Supermarket
05.2017 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet managers needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Pamlico County High School
Pamlico County NC
06.2019

Skills

  • Scheduling staff
  • Complaint handling
  • Marketing support
  • Guest relations
  • Reservation handling
  • Promotions management
  • Hygiene standards
  • Staff supervision
  • Hiring
  • Health department inspections

Timeline

FOH Manager

Frank and Shirley’s
01.2023 - Current

Counter Clerk

Cowell’s Cleaners
10.2020 - 12.2022

Host

Outback Steakhouse
02.2020 - 12.2020

Cashier

Piggly Wiggly Supermarket
05.2017 - 08.2017

Pamlico County High School

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Haley Hendrix