Haley Hicks
Cumming,GA
Summary
Coordinated Personal Assistant looking for a career change. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities. Motivated and adept at customer service. Devoted to giving every customer and co-worker a positive and memorable experience. Open to entry-level opportunities to expand skills and discover new opportunities.
Overview
8
8
years of professional experience
Work History
Personal Assistant
Family Business
Ellijay, GA
10.2016 - Current
- Maintained confidential files related to personnel records or other sensitive information.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Managed household inventory and maintenance schedules.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Organized both physical and digital files and updated reports to coordinate project materials.
Associate and Banker
REI
Alpharetta, GA
12.2015 - 10.2016
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Trained new associates on store operations, policies, and procedures.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
Education
Software Engineering Immersive Certificate - Computer Software And Media Applications
General Assembly
Online09-2021
High School Diploma -
South Forsyth High School
Cumming, GA01-2009
Some College (No Degree) - General Studies
Lanier Technical College
Oakwood, GASkills
- Database Entry
- Report Writing
- Invoice Processing
- Personal Correspondence
- Client Relations
- Event Planning
- Calendar Management
- Spreadsheet Management
- Multitasking and Organization
- Proper Phone Etiquette
- Appointment Scheduling
- Strong Work Ethic
- Training Staff
- Customer Needs Assessment
- Fast Learning
Timeline
Personal Assistant
Family Business
10.2016 - Current
Associate and Banker
REI
12.2015 - 10.2016
Software Engineering Immersive Certificate - Computer Software And Media Applications
General Assembly
High School Diploma -
South Forsyth High School
Some College (No Degree) - General Studies
Lanier Technical College
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