Overview
Work History
Education
Skills
Timeline
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Haley Higginbotham

Cocoa,FL

Overview

9
9
years of professional experience

Work History

Office Manager

Orion Connectivity Services, Inc.
01.2025 - Current
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Worked with Quickbooks and Microsoft (Excel, Word, Outlook and Team)

Manager

Pozzy Bros Pizza, Merritt Island
08.2019 - Current
  • Assisted in maintaining safety protocols, fostering secure working environment for all staff.
  • Learned to operate essential tools and systems, contributing to smooth workflow processes.
  • Collaborated with colleagues to streamline routine tasks, enhancing overall team productivity.
  • Adapted quickly to changing priorities, demonstrating flexibility in task management.
  • Participated in training sessions to develop skills in operational procedures and best practices.
  • Engaged in problem-solving discussions, providing input on improving operational effectiveness.
  • Managed and motivated employees to be productive and engaged in work.
  • Contributed to inventory management efforts, aiding in accurate tracking of supplies and materials.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Supervised daily operations of cash handling and customer transactions for optimal efficiency.
  • Trained and mentored staff in customer service protocols and sales techniques.

Stocking Associate

Sky King Fireworks
05.2018 - 07.2020
  • Organized and maintained stock levels to ensure product availability for customers.
  • Assisted in training new associates on stocking procedures and inventory management systems.
  • Implemented efficient stocking methods to improve workflow and reduce restocking time.
  • Conducted regular inventory audits to maintain accuracy and prevent stock discrepancies.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.

Cashier

Sky Zone Trampoline Park
08.2016 - 01.2018
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawers and reconciled discrepancies daily.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained balance cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash and credit card transactions.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved efficiency, organized checkout area for optimal workflow.

Education

High School Diploma -

Cocoa High School
Cocoa, FL
05.2019

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Bookkeeping
  • Payroll and budgeting
  • Account reconciliation
  • Payment processing
  • Cash handling expertise
  • POS systems
  • Cash drawer balancing
  • Cash handling and management

Timeline

Office Manager

Orion Connectivity Services, Inc.
01.2025 - Current

Manager

Pozzy Bros Pizza, Merritt Island
08.2019 - Current

Stocking Associate

Sky King Fireworks
05.2018 - 07.2020

Cashier

Sky Zone Trampoline Park
08.2016 - 01.2018

High School Diploma -

Cocoa High School

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Haley Higginbotham