Haley Higley
Spokane,WA
Summary
Dynamic healthcare professional with a proven track record at Providence ENT, excelling in patient care coordination and healthcare administration. Skilled in EMR Systems and demonstrating exceptional critical thinking abilities. Achieved efficient handling of insurance verifications and enhanced patient communication, significantly improving patient check-in processes.
Friendly and compassionate with talent for effective communication and patient interaction. Possesses solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Dedicated to improving patient experiences and ensuring seamless care delivery.
Overview
2025
2025
years of professional experience
Work History
Patient Care Coordinator
Providence ENT
01 2024 - Current
- handled insurance verification and eligibility for services
- responded to upwards of 50 emails daily
- participated in data entry using Excel spreadsheets
- collected payments for past balances and co-pays
- Closed all PCC cash doors and reviewed nightly to ensure all payments were accounted for
- Checked in 60-200 patients per day for appointments with ENT providers, allergy clinic, cochlear implants and audiology testing
- printed and organized encounter sheets for each patient prior to their appointment and filed by provider
- used interpreter machines and iPads to communicate with patients in need of language services
- helped with both incoming and outgoing mail duties
- referral processing
Medical Receptionist
Deer Park Family Care Clinic
05 2022 - 02 2024
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel
- Coordinated patient scheduling, check-in, check-out and payments for billing
Medical Receptionist
Deer Park Family Care Clinic
05 2022 - 02 2024
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel
- Coordinated patient scheduling, check-in, check-out and payments for billing
Education
Bachelor Of Social Work - Social Work
Walden University
Minneapolis, MNMAA Certification - Certified Medical Administrative Assisting
Carrington College California - Sacramento
Sacramento, CA03.2023
High School Diploma -
Deer Park High School
Deer Park, WA03.2021
Skills
- EMR Systems
- Electronic Medical Record
- Pre-Hospital Care
- Call Transfers
- Patient Callbacks
- HIPAA Guidelines
- Critical Thinking
- Front Desk Operations
- Records Maintenance
- Appointment Scheduling
- Co-Payment Collection
- Patient Health Information Access
- Healthcare Administration
Timeline
MAA Certification - Certified Medical Administrative Assisting
Carrington College California - Sacramento
High School Diploma -
Deer Park High School
Patient Care Coordinator
Providence ENT
01 2024 - Current
Medical Receptionist
Deer Park Family Care Clinic
05 2022 - 02 2024
Medical Receptionist
Deer Park Family Care Clinic
05 2022 - 02 2024
Bachelor Of Social Work - Social Work
Walden University
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