Haley Hinson-Cormier
Denton,TX
Summary
Personable and organized individual with strong interpersonal and communication skills. Possesses foundational knowledge of patient admission processes and proficiency in data entry and electronic health records management. Committed to providing accurate and efficient service to enhance patient experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server /Customer Service Cashier
Waffle House
12.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Key Holder
Dollar General
03.2021 - 06.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Admitting Clerk
Doctors Hospital At Deer Creek
08.2019 - 01.2020
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
Education
Certification - Phlebotomy
Remington College
Dallas, TX04-2025
GED -
Central Louisiana Technical College
Leesville, LA03-2019
Skills
- Reliable professional attitude
- Proficient in delivering customer service
- Efficient cash processing
- Customer interaction
- Cleanliness standards
- Safe food handling
- Store maintenance
- Workplace safety
- Bank deposits
- Staff training and development
- Verifying insurance
- Checking in patients
- Data verification
- Collecting co-pays
Financial Literacy
Topic covered in Financial Literacy was saving time and money Received Reward for Completing the course.
Timeline
Server /Customer Service Cashier
Waffle House
12.2023 - 12.2024
Key Holder
Dollar General
03.2021 - 06.2022
Admitting Clerk
Doctors Hospital At Deer Creek
08.2019 - 01.2020
Certification - Phlebotomy
Remington College
GED -
Central Louisiana Technical College
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