Haley Hisey
Syracuse,IN
Summary
Results-oriented professional with a robust background in education and healthcare. Expertise in problem-solving, time management, and facilitating professional development workshops. Committed to fostering collaborative environments that drive continuous improvement and enhance teaching practices.
Overview
13
13
years of professional experience
4
4
Certification
1
1
License
Work History
Educator
Beacon Occupational Health
Elkhart, Indiana
10.2025 - Current
- Implemented educational technology tools to enhance interactive learning experiences.
- Assessed performance through various evaluation methods to identify areas for improvement.
- Designed and led professional development workshops for staff to improve teaching practices.
- Identified weakness and strengths to create strategic student improvement plans.
Phone Operator/Referral Coordinator
Beacon Occupational Health
Elkhart, Indiana
04.2025 - 10.2025
- Managed incoming calls efficiently, ensuring timely responses to customer inquiries.
- Provided detailed information about services and scheduled appointments for clients.
- Coordinated communication between departments to facilitate seamless service delivery.
- Resolved customer issues by employing effective problem-solving techniques.
- Assisted clients with technical support inquiries, providing clear guidance and solutions.
- Monitored call flow to optimize response times and improve customer satisfaction.
- Developed a comprehensive understanding of company policies to assist callers effectively.
- Trained new team members on call management protocols and customer service standards.
- Utilized data entry skills to update customer information in the database promptly.
- Handled emergency response situations with professionalism and care.
- Facilitated service information dissemination to ensure clients received up-to-date details.
- Adapted quickly to changes in procedures, enhancing overall operational efficiency.
- Gathered feedback from customers to identify areas for service improvement.
- Collaborated with colleagues to refine communication strategies for better caller engagement.
- Greeted callers and identified their needs quickly and accurately.
Medical Assistant
Beacon Occupational Health
Goshen, Indiana
10.2021 - 10.2025
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Maintained medical equipment by performing regular inspections and troubleshooting issues.
- Assisted in clinical documentation management by accurately entering patient data into electronic systems.
- Conducted patient communication support by addressing inquiries and providing relevant information.
- Administered first aid and emergency care as needed during patient visits.
- Educated patients on pre- and post-appointment instructions to enhance care outcomes.
- Collaborated with healthcare providers to ensure comprehensive patient care.
- Monitored inventory levels of medical supplies and placed orders to ensure availability.
- Facilitated patient check-in and check-out procedures to streamline clinic operations.
- Scheduled follow-up appointments and referrals to specialists as per physician directives.
- Assisted with laboratory specimen collection and ensured proper labeling and handling.
- Provided comfort and support to patients during examinations and procedures.
- Documented patient interactions and care activities in compliance with regulatory standards.
- Trained new medical assistants on office protocols and patient care procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Receptionist
Beacon Occupational Health
Goshen, Indiana
06.2018 - 02.2020
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Ordered office supplies as needed to maintain inventory levels.
Veterinary Assistant
Lakeland Animal Clinic
Syracuse, Indiana
02.2018 - 06.2018
- Assisted in daily care and feeding of animals to ensure optimal health and comfort.
- Maintained cleanliness and sanitation of examination rooms and equipment.
- Organized medical records and documentation for accurate patient tracking.
- Provided compassionate support to pet owners during veterinary visits.
- Monitored vital signs of animals during examinations and procedures.
- Prepared animals for surgeries by ensuring proper hygiene protocols.
- Administered post-operative care instructions to pet owners.
- Trained new staff on animal handling techniques and clinic protocols.
- Coordinated inventory management to ensure availability of medical supplies.
- Prepared and maintained surgical instruments for veterinarian use.
- Scheduled appointments and managed clinic calendar for efficiency.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
Hairstylist
Today's Headlines
Warsaw, Indiana
06.2013 - 02.2018
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Assisted other stylists with busy periods in the salon.
- Developed relationships with new clients through referrals from existing customers.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Pre-booked future appointments to increase repeat business.
- Recommended products to clients based on their individual needs.
- Managed cash register transactions during checkout process.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Applied highlights, lowlights or other coloring techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Tracked inventory of supplies used for styling services.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Collaborated with other beauty professionals on projects related to hairstyling.
Education
High School Diploma -
Wawasee High School
Syracuse, IN06-2013
Skills
- Performance assessment
- Workshop facilitation
- Data analysis
- Collaboration skills
- Problem solving
- Time management
- Creative thinking
- Team collaboration
- Adaptability
- Active listening
- Leadership development
- Goal setting
- Problem-solving
- Clear communication
- Professionalism
Certification
- DOT Drug Screen Certificate, [Beacon Health System] - [2021-2029]
- Licensed Cosmetology - [Licensed currently being held]
- Breath Alcohol Technician certification, 2021-2029
- TB Certificate
- CPR Certified
Timeline
Educator
Beacon Occupational Health
10.2025 - Current
Phone Operator/Referral Coordinator
Beacon Occupational Health
04.2025 - 10.2025
Medical Assistant
Beacon Occupational Health
10.2021 - 10.2025
Medical Receptionist
Beacon Occupational Health
06.2018 - 02.2020
Veterinary Assistant
Lakeland Animal Clinic
02.2018 - 06.2018
Hairstylist
Today's Headlines
06.2013 - 02.2018
High School Diploma -
Wawasee High School