Summary
Overview
Work History
Education
Skills
Timeline
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Haley Holliman

Fayette,AL

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sequence Health
Cullman, AL
09.2023 - 11.2024
  • Managed incoming calls to schedule appointments and answer questions.
  • Provided information regarding medical services, fees, and payment options.
  • Collaborated with other departments to coordinate care plans and schedules.
  • Utilized computer applications to manage daily tasks efficiently.
  • Adjusted schedules as needed due to cancellations or delays.
  • Communicated changes in policy or procedure updates to customers.
  • Performed administrative duties such as filing paperwork and faxing documents.
  • Coordinated with physicians' offices regarding referral requests.
  • Trained new staff members on scheduling processes and protocols.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.

Customer Service Representative

Sitel Work From Home
Remote
03.2021 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Executive Assistant

West Alabama Sand & Gravel
Fayette, AL
10.2017 - 06.2020
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed daily invoices, reports and proposals.
  • Managed and tracked expenses to meet company budget requirements.
  • Followed proper accounting and bookkeeping procedures to support audits.

Education

Some College (No Degree) -

Bevill State Community College
Hamilton, AL

Skills

  • Document handling
  • Schedule & calendar planning
  • Filing and data archiving
  • Customer and client relations
  • Data entry documentation
  • Data organization

Timeline

Customer Service Representative

Sequence Health
09.2023 - 11.2024

Customer Service Representative

Sitel Work From Home
03.2021 - 09.2023

Executive Assistant

West Alabama Sand & Gravel
10.2017 - 06.2020

Some College (No Degree) -

Bevill State Community College

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Haley Holliman