Haley Holsten
Cedar Lake,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
12
12
years of professional experience
Work History
Bartender
Culinary Misfits
12.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
Youche Country Club
07.2020 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Brass Monkey
01.2018 - 07.2020
- Maintained tight financial controls with highly accurate daily registers
- Promoted products to customers to enhance bill totals with high-profit items
- Worked with management to plan and implement special events to boost customer numbers and profits
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Collected and polished glassware, keeping adequate stock for expected customer loads
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Shift Lead
Naf Naf Grill
04.2018 - 01.2019
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
- Resolved customer complaints and reported issues to senior management
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Completed opening and closing duties to facilitate business operations
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Documented receipts, employee hours and inventory movements.
Server
Olive Garden
03.2016 - 04.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Medical Assistant
Milwaukee Internal Medicine
02.2014 - 02.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer Service Representative
Speedway
11.2011 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
Education
Cosmetology Diploma - Cosmetology
The Institute of Beauty And Wellness
04.2018
Medical Assistant Diploma - Medical Assisting
Anthem College
05.2014
Skills
- Suggestive selling
- Proficient in mixology
- Health codes compliance
- Anticipating guest needs
- Charting expertise
- Inventory and supply management
- Wound care and irrigation
- HIPAA compliance
Timeline
Bartender
Culinary Misfits
12.2022 - 10.2023
Bartender
Youche Country Club
07.2020 - 12.2022
Shift Lead
Naf Naf Grill
04.2018 - 01.2019
Bartender
Brass Monkey
01.2018 - 07.2020
Server
Olive Garden
03.2016 - 04.2018
Medical Assistant
Milwaukee Internal Medicine
02.2014 - 02.2016
Customer Service Representative
Speedway
11.2011 - 12.2013
Cosmetology Diploma - Cosmetology
The Institute of Beauty And Wellness
Medical Assistant Diploma - Medical Assisting
Anthem College
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