Haley Hooper
scott,LA
Summary
Dynamic professional with proven expertise in customer service and teamwork, honed at Raising Cane's Chicken Fingers. Excelled in multitasking and organization, enhancing performance and customer satisfaction. Demonstrated leadership by training new team members, driving a 20% improvement in service efficiency. Proactive and self-motivated, consistently exceeding expectations in fast-paced environments.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member, Certified Trainer, Service Specialist
Raising Cane's Chicken Fingers
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Receptionist
Acadia Animal Medical Center
01.2025 - 06.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Crew Member
Wingstop Restaurant
01.2021 - 07.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Fostered positive team environment by assisting coworkers during rush periods.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
South Louisiana Community College
Lafayette, LASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Initiative and Self-motivation
- Leadership qualities
- Performance improvement
Certification
- Certified Trainer, Raising Cane's Chicken Fingers -
01/25/2025- current
Timeline
Receptionist
Acadia Animal Medical Center
01.2025 - 06.2025
Crew Member, Certified Trainer, Service Specialist
Raising Cane's Chicken Fingers
06.2024 - Current
Crew Member
Wingstop Restaurant
01.2021 - 07.2021
South Louisiana Community College
Similar Profiles
Norah KomollNorah Komoll
Certfied Trainer Crewmember at Raising Cane's Chicken FingersCertfied Trainer Crewmember at Raising Cane's Chicken Fingers
John LoBuglioJohn LoBuglio
Crew Member at Raising Cane's Chicken FingersCrew Member at Raising Cane's Chicken Fingers
Amy StephensAmy Stephens
Area Leader of Recruiting at Raising Cane's Chicken FingersArea Leader of Recruiting at Raising Cane's Chicken Fingers
William StrayerWilliam Strayer
Crew Member at Raising Cane's Chicken FingersCrew Member at Raising Cane's Chicken Fingers
Blaine RoyBlaine Roy
City Councilman, District 4 at City of ScottCity Councilman, District 4 at City of Scott