Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Horton

Fort Worth,TX

Summary

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Call Center Representative

TWC Global
Haslet, TX
10.2023 - 06.2024
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Maintained accurate records of customer interactions for future reference.
  • Receiving and directing all corporate incoming calls
  • Providing general assistance to callers by directing to the appropriate customer service representative or a member of the sales force
  • Greeting visitors and all incoming contacts
  • Providing general assistance to multiple departments for special projects as needed
  • Taking orders and answer questions relating to stock availability
  • Assisting consumers with processing product returns and repairs

Collections Representative

Vamos Auto
Fort Worth, TX
11.2022 - 06.2023
  • Build rapport with customers, through strong interpersonal skills and excellent listening skills
  • Utilize proactive retention skills to assist members and while deescalating members
  • Responded to requests as well as assist with payments with credit card authorizations
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained a database of customer contact information and payment history.
  • Negotiated repayment terms with customers in accordance with company policy.

Customer Service Representative

First Insurance Group
Arlington , TX
03.2019 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.

Education

High School Diploma -

Fort Worth Zion Academy
Fort Worth, TX
12.2015

Skills

  • Contact
  • Billing questions and payment extension/service
  • Requests daily
  • Programs
  • Leadership
  • Data Entry
  • Microsoft office suite
  • Good Telephone Etiquette
  • Excellent Communication
  • Multi-tasking 10-key by touch
  • Consultant
  • Call Center Customer Service
  • Organization

Timeline

Call Center Representative

TWC Global
10.2023 - 06.2024

Collections Representative

Vamos Auto
11.2022 - 06.2023

Customer Service Representative

First Insurance Group
03.2019 - 10.2021

High School Diploma -

Fort Worth Zion Academy

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Haley Horton