Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Houston

Columbia,MO

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

Walgreens
01.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

High School Diploma -

Fort Zumwalt West High School
O'Fallon, MO
05.2027

Skills

  • Ordering and Stocking Medications
  • Complex Problem-Solving
  • Patient Education
  • Pharmaceutical Needs
  • Managing Inventory
  • Assisting Pharmacists
  • Patient Testing
  • Critical Thinking
  • Active Listening
  • Updating Medication Histories
  • Labeling Prescriptions
  • Patient Confidentiality
  • Pharmaceutical Services
  • Patient Profiles
  • Reading Comprehension
  • FDA Drug Safety Guidelines
  • Pharmaceutical Sales and Services
  • Manual and Automated Medication Dispensing
  • Stocking Shelves
  • Team Collaboration
  • Advanced Math Skills
  • Retail Sales
  • Medicare and Medicaid Processes
  • Problem-Solving Skills
  • Effective Working Relationships
  • Drug Storage Procedures
  • FDA and HIPAA Compliance
  • Insurance Verification
  • Customer Satisfaction
  • Patient Safety
  • Checking Patient Details
  • Staff Development
  • Answering Customer Questions
  • Office Cleaning
  • Appointment Scheduling
  • Receiving Incoming Supplies
  • Cash Register Operation
  • Supporting Pharmacy Operations

Timeline

Pharmacy Technician

Walgreens
01.2022 - Current

High School Diploma -

Fort Zumwalt West High School

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Haley Houston