Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Howard

Overland Park

Summary

Accomplished at IKEA, I spearheaded initiatives enhancing operational efficiency and team capabilities, evidenced by strategic planning and cross-functional collaboration. Expert in process improvement and data-driven decision making, I significantly contributed to achieving key performance metrics and fostering a culture of continuous improvement.

Overview

18
18
years of professional experience

Work History

Personal Shopper

Shipt
08.2024 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Navigated local streets to ensure timely delivery of goods.
  • Delivered packages to customer doorsteps and business offices.

In Store Logistics Manager

IKEA
01.2021 - 01.2025
  • Collaborated with sales and design function management teams to ensure effective coordination of promotional campaigns, seasonal inventory fluctuations, and new product launches.
  • Streamlined logistics operations by identifying bottlenecks and implementing targeted solutions.
  • Aligned supply chain initiatives with organizational goals to enhance operational efficiency.
  • Organized training programs to develop staff competencies in various aspects of supply chain management, enhancing team capabilities and expertise levels.
  • Oversaw end-to-end order fulfillment processes, ensuring accurate and timely processing of customer orders from placement to delivery.
  • Improved, standardized and documented planning, performance and scheduling expectations, including culture driven accountability SOPs.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity for both in-store and e-commerce customers.
  • Coordinated recruitment efforts to attract top talent.
  • Achieved division goals by developing and executing strategic plans and performance metrics.
  • Collaborated with other senior management for business planning, competitive analysis and strategy development of a $68m store.

Sales & Supply Support Manager

IKEA
12.2019 - 01.2021
  • Conducted process audits for identifying inefficiencies and driving improvement initiatives.
  • Redesigned and optimized inventory management through accurate forecasting and close collaboration with sales teams.
  • Coordinated cross-departmental meetings for alignment on inventory goals.
  • Oversaw inventory management, maintaining appropriate stock levels to meet fluctuating customer demand while minimizing excess inventory costs.

Merchandising Team Lead

IKEA
10.2017 - 12.2019
  • Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
  • Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
  • Evaluated team performance and provided constructive feedback, promoting a culture of continuous improvement in retail merchandising.
  • Provided training to new team members on merchandising best practices, enhancing overall team performance.
  • Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.

Sales & Supply Support Manager

IKEA
02.2014 - 10.2017
  • Developed leadership skills by taking on project management responsibilities for various initiatives.
  • Optimized existing training materials and resources by routinely reviewing content accuracy, clarity, and relevance to current organizational needs.
  • Established clear lines of communication with various departments to ensure accurate reporting of inventory and forecasting processes.
  • Spearheaded data-driven initiatives that improved stock turnover rates.
  • Initiated regular feedback sessions with cross functional management to identify and address process bottlenecks.
  • Oversaw inventory management, optimizing stock levels, and reducing cost with effective ordering.

Inventory Specialist

IKEA
09.2009 - 02.2014
  • Collaborated with logistics team members to ensure timely and accurate registration of daily inventory tasks, increasing overall productivity and product availability while lowering cost.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Prepared detailed reports on inventory levels, root cause analysis for loss investigation results, and movement trends, providing valuable information for senior management decision-making, coworker performance follow up and financial transparency purposes.

Sales & Supply Support Specialist

IKEA
09.2008 - 09.2009
  • Performed root cause analyses on major forecast variances, identifying areas for improvement within the planning process.
  • Collaborated with cross-functional teams for demand planning, ensuring accurate sales forecasts.
  • Served as a subject matter expert for all aspects of demand forecasting within the store. Ensured close alignment between marketing initiatives and projected sales volumes, providing valuable input during planning development stages.
  • Assessed risks associated with potential supply disruptions, recommending appropriate contingency plans as needed.
  • Contributed to process improvements, refining standard operating procedures for forecasting activities.

Cooking & Eating Sales Coworker

IKEA
08.2006 - 09.2008
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Boosted store sales by implementing effective merchandising strategies and engaging with customers.

Education

Interior Design

Sacramento City College
Sacramento, CA

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Data-driven decision making
  • Training and development

Timeline

Personal Shopper

Shipt
08.2024 - Current

In Store Logistics Manager

IKEA
01.2021 - 01.2025

Sales & Supply Support Manager

IKEA
12.2019 - 01.2021

Merchandising Team Lead

IKEA
10.2017 - 12.2019

Sales & Supply Support Manager

IKEA
02.2014 - 10.2017

Inventory Specialist

IKEA
09.2009 - 02.2014

Sales & Supply Support Specialist

IKEA
09.2008 - 09.2009

Cooking & Eating Sales Coworker

IKEA
08.2006 - 09.2008

Interior Design

Sacramento City College

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