Summary
Overview
Work History
Education
Skills
Timeline
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Haley Hull

Jonesborough,TN

Summary

Dynamic Customer Service Representative with a proven track record at AAA Auto Glass. Demonstrated strong communication and critical thinking skills, consistently achieving sales quotas while fostering positive client relationships. Adept at scheduling and account updating, ensuring efficient operations and high customer satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

AAA Auto Glass
06.2023 - Current
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Package Handler

WaterIQ Technologies
11.2021 - 06.2023
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed safety regulations to maintain safe work environment.
  • Communicated with supervisors about delays or other issues with shipments.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Education

High School Diploma -

David Crockett High School
Jonesborough, TN
05-2014

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Proofreading
  • Customer service
  • Multi-line phone talent
  • Prioritization
  • Follow-up skills
  • Positive and professional
  • Time management
  • Typing proficiency
  • Critical thinking
  • Microsoft outlook
  • Punctuality and reliability
  • Keyboarding
  • Payment processing
  • Written and oral communication
  • Attention to detail
  • Product and service sales
  • Problem-solving
  • Front desk operations

Timeline

Customer Service Representative

AAA Auto Glass
06.2023 - Current

Package Handler

WaterIQ Technologies
11.2021 - 06.2023

High School Diploma -

David Crockett High School

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Haley Hull