Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Huston

Salisbury,NC

Summary

Dynamic leader with a proven track record at General RV, adept in negotiation tactics and client engagement. Excelled in building a loyal customer base and expanding client networks through strategic sales operations and effective communication. Fostered team growth and sales excellence at Jimmy John's, enhancing operational efficiency and customer retention.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience

Work History

Sales Representative

General RV
05.2022 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices and terms of sales.
  • Selected correct products based on customer needs and product specifications.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in RV industry.
  • Developed, maintained and utilized diverse client base.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Manager

Indianwood Golf and Country Club
04.2013 - 05.2022
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.

General Manager

Jimmy John's
09.2011 - 03.2019
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored daily cash discrepancies and inventory.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Psychology And Communications

Oakland University
Rochester, MI

Skills

  • Negotiation expertise
  • Sales operation
  • Pipeline building
  • Competitor research
  • Network development
  • Sales closing
  • Lead prospecting
  • Client engagement
  • Complex Problem-solving
  • Negotiation tactics
  • Sales demonstration
  • Customer retention

Timeline

Sales Representative

General RV
05.2022 - Current

Manager

Indianwood Golf and Country Club
04.2013 - 05.2022

General Manager

Jimmy John's
09.2011 - 03.2019

Psychology And Communications

Oakland University

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Haley Huston