Summary
Overview
Work History
Education
Skills
Timeline
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HALEY JACKSON

Winston Salem,North Carolina

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

OPTOMETRIC TECHNICIAN

Triangle Visions Optometry
Kernersville, NC
05.2024 - Current
  • Performed preliminary eye exams, including visual acuity tests and color vision tests
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging
  • Instructed patients on how to properly use contact lenses or eyeglasses
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
  • Sent patient prescriptions to pharmacies and scheduled future appointments
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed
  • Submitted prior authorization requests electronically or by phone to payers
  • Conducted training for newly hired technicians

PATIENT CARE COORDINATOR

Triangle Visions Optometry
Kernersville, NC
11.2023 - 05.2024
  • Served a large number of customers during high volume shifts and remained composed and professional in stressful situations
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner
  • Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms
  • Assisted in training new employees
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure
  • Adhered to HIPAA regulations when handling confidential patient information

RELATIONSHIP BANKER

First National Bank of PA
Wallburg, NC
05.2023 - 11.2023
  • Responsible for deposit and interest-bearing account openings
  • Completed training in lending
  • Explained bank services, financial products, and applicable fees to customers
  • Identified customer financial needs, goals, and objectives, and offered appropriate financial products to suit needs
  • Increasing knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
  • Helping build great customer relationships by reaching out to help with any financial needs by way of CRM calls

BANK TELLER 1

First National Bank of PA
Wallburg, NC
08.2022 - 05.2023
  • Served a large number of customers during high-volume shifts and remained composed and professional in stressful situations.
  • Explained bank services, financial products, and applicable fees to customers.
  • Identified customer financial needs, goals, and objectives and offered them appropriate financial products to suit their needs.
  • Increasing knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
  • Processed standard teller transactions, such as deposits, withdrawals, cashing checks, accepting loan payments, safe deposit box payments, and transfers.
  • Check ordering, balancing cash drawers, handling night deposits, and correcting discrepancies.
  • Performing currency transaction reports, issuing money orders, and official checks with extreme attention to detail.
  • Maintained confidentiality of bank records and client information
  • Helping build great customer relationships by reaching out to help with any financial needs by way of CRM calls
  • Debit card disputes, Reg CC holds, and both account maintenance and closeouts
  • Quickly established credibility with clients and remembered most names of regulars, creating a friendly rapport with customers
  • Direct specific questions to appropriate branch personnel.

CHICK-FIL-A CERTIFIED TRAINER

Chick-fil-A
Salisbury, NC
05.2022 - 07.2022

CHICK-FIL-A TEAM MEMBER

Chick-fil-A
Winston Salem, NC
08.2019 - 05.2022
  • Worked hard to learn required tasks quickly to maximize performance
  • Looked for ways to go above and beyond job requirements
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Unloaded trucks, moved containers to staging areas and determined correct storage locations
  • Rotated through a series of different stations based on team needs

Education

High School Diploma -

Union Grove Christian School
Lexington, NC
05.2021

Associate of Arts -

Davidson Davie County Community College
Thomasville, NC

Skills

  • Continuous development
  • Money handling
  • Time management
  • Organizational skills
  • Understanding of Optical Medical Terms
  • Friendly, positive attitude
  • Processing transactions
  • Teambuilding
  • Analytical
  • Insurance processing

Timeline

OPTOMETRIC TECHNICIAN

Triangle Visions Optometry
05.2024 - Current

PATIENT CARE COORDINATOR

Triangle Visions Optometry
11.2023 - 05.2024

RELATIONSHIP BANKER

First National Bank of PA
05.2023 - 11.2023

BANK TELLER 1

First National Bank of PA
08.2022 - 05.2023

CHICK-FIL-A CERTIFIED TRAINER

Chick-fil-A
05.2022 - 07.2022

CHICK-FIL-A TEAM MEMBER

Chick-fil-A
08.2019 - 05.2022

High School Diploma -

Union Grove Christian School

Associate of Arts -

Davidson Davie County Community College

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HALEY JACKSON