Haley Jaeger
Wadsworth,OH
Summary
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Possesses a strong proficiency in utilizing customer service best practices. Adept at exploring different solutions to effectively address customer needs. Top-notch skills in oral and written communication, active listening, and analytical problem-solving. Confident in ability to provide outstanding assistance. Dedication to delivering top-notch care and building genuine connections that foster rapport and trust with customers is unwavering.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Cornwell Quality Tools
Wadsworth, OH
08.2024 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 25 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
House Cleaner
ECOMAIDS
Northfield, OH
02.2023 - 11.2024
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated electronic backpack vacuums and floor sweepers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Veterinarian Assistant
Apc Vet Clinic
Barberton, OH
03.2020 - 01.2023
- Basic knowledge of Veternarian Preventative Care including knowing Vaccines and lifestyles which would benefit from each.
- Obtained and documented patient information from clients with precision to maintain medical records accuracy.
- Released patients to owners with care directions from veterinary staff.
- Trained new veterinary staff on office procedures and requirements.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Restrained and stabilized animals during Examination, Treatment, and Radiographs.
- Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
- Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
- Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
Server/Kitchen Staff Member
Applebee's
Stow, OH
02.2017 - 03.2020
- Welcomed guests, Took and submitted orders, kept up guest satisfaction throughout the dining experience, Clean, organized and stocked dining floor.
- Cleaned, organized and stocked kitchen coolers, freezers and pantry shelves.
- Managed the fryers and grill and cooked orders to desired temperatures and sent out to companies standards.
- Maintained dish line and ensured cleanliness of all plateware, Cups, Bowls and Dish line itself.
- Followed orders from superiors throughout each shift to ensure restaurant was running smoothly.
- Acquired new skills to support team and further accommodate customer needs.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Sales Representative
Verizon Wireless
Stow, OH
01.2015 - 03.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
Store Associate
Papa John's Pizza
Cuyahoga Falls, OH
09.2013 - 01.2015
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Education
N/a - General
Cuyahoga Falls High School
Cuyahoga Falls, OH04.2011
Skills
- Attention to detail
- Problem-solving
- Team collaboration
- Time management
- Clear communication
- Punctual and dependable
- Multitasking and Cleaning/Organization
- Sincere Want to help others
- Positive attitude and ability to connect with clients
Timeline
Warehouse Associate
Cornwell Quality Tools
08.2024 - Current
House Cleaner
ECOMAIDS
02.2023 - 11.2024
Veterinarian Assistant
Apc Vet Clinic
03.2020 - 01.2023
Server/Kitchen Staff Member
Applebee's
02.2017 - 03.2020
Sales Representative
Verizon Wireless
01.2015 - 03.2017
Store Associate
Papa John's Pizza
09.2013 - 01.2015
N/a - General
Cuyahoga Falls High School