Summary
Overview
Work History
Education
Skills
Timeline
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Haley Jaeger

Wadsworth,OH

Summary

Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Possesses a strong proficiency in utilizing customer service best practices. Adept at exploring different solutions to effectively address customer needs. Top-notch skills in oral and written communication, active listening, and analytical problem-solving. Confident in ability to provide outstanding assistance. Dedication to delivering top-notch care and building genuine connections that foster rapport and trust with customers is unwavering.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Cornwell Quality Tools
08.2024 - Current
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

House Cleaner

ECOMAIDS
02.2023 - 11.2024
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Emptied trashcans and transported waste to collection areas.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Veterinarian Assistant

Apc Vet Clinic
03.2020 - 01.2023
  • Basic knowledge of Veternarian Preventative Care including knowing Vaccines and lifestyles which would benefit from each.
  • Obtained and documented patient information from clients with precision to maintain medical records accuracy.
  • Released patients to owners with care directions from veterinary staff.
  • Trained new veterinary staff on office procedures and requirements.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Restrained and stabilized animals during Examination, Treatment, and Radiographs.
  • Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
  • Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
  • Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
  • Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
  • Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.

Server/Kitchen Staff Member

Applebee's
02.2017 - 03.2020
  • Welcomed guests, Took and submitted orders, kept up guest satisfaction throughout the dining experience, Clean, organized and stocked dining floor.
  • Cleaned, organized and stocked kitchen coolers, freezers and pantry shelves.
  • Managed the fryers and grill and cooked orders to desired temperatures and sent out to companies standards.
  • Maintained dish line and ensured cleanliness of all plateware, Cups, Bowls and Dish line itself.
  • Followed orders from superiors throughout each shift to ensure restaurant was running smoothly.
  • Acquired new skills to support team and further accommodate customer needs.
  • Moved smoothly between different cooking stations to assist with meal preparations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Sales Representative

Verizon Wireless
01.2015 - 03.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.
  • Stayed current on company offerings and industry trends.

Store Associate

Papa John's Pizza
09.2013 - 01.2015
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.

Education

N/a - General

Cuyahoga Falls High School
Cuyahoga Falls, OH
04.2011

Skills

  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Time management
  • Clear communication
  • Punctual and dependable
  • Multitasking and Cleaning/Organization
  • Sincere Want to help others
  • Positive attitude and ability to connect with clients

Timeline

Warehouse Associate

Cornwell Quality Tools
08.2024 - Current

House Cleaner

ECOMAIDS
02.2023 - 11.2024

Veterinarian Assistant

Apc Vet Clinic
03.2020 - 01.2023

Server/Kitchen Staff Member

Applebee's
02.2017 - 03.2020

Sales Representative

Verizon Wireless
01.2015 - 03.2017

Store Associate

Papa John's Pizza
09.2013 - 01.2015

N/a - General

Cuyahoga Falls High School

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Haley Jaeger