Summary
Overview
Work History
Education
Skills
Timeline
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Haley James

Highlands Ranch ,Colorado

Summary

A detail oriented, independent thinker and collaborative problem solver. I have accrued extensive experience over the course of six years with Balani Custom Clothiers, a family-owned company. During my tenure, I undertook various responsibilities spanning multiple departments, including Operations, Human Resources, Training & Development, and Sales. My professional expertise lies in cultivating a dynamic, motivated, and collaborative team culture. This is achieved through the strategic acquisition of top talent, meticulous management of their training and developmental journeys, and the facilitation of effective leadership based on data-driven insights such as the Culture Index. My proficiency in these areas makes me a valuable asset to organizations seeking to enhance team performance, establish a positive workplace ethos, and optimize leadership capabilities.

Overview

6
6
years of professional experience

Work History

TALENT ACQUISITION & PEOPLE OPERATIONS MANAGER

BALANI Custom Clothiers
03.2021 - Current
  • Managed the entire end-to-end recruitment processes across all our 16 national markets for a High-End Luxury Retail Company that revenues 15 million a year
  • Oversaw a team of recruiters and admin staff that support our People Operations Department
  • Successfully recruited & trained top-tier sales, administrative, and operations talent from 2021 to 2023, contributing $8 million in sales to the company
  • Coached Executive Staff on employee relation issues and management style
  • Expert of the Culture Index Survey
  • Achieved an impressive 85% employee retention rate over the past three years
  • Spearheaded the implementation and management of the HIRS system
  • Oversaw the onboarding process, ensuring that each new employee received tailored training sessions to meet their career needs
  • Orchestrated quarterly Trainings for new hire classes in Denver and Chicago
  • Engaged in continuous research, brainstorming, and interviews with new employees to enhance our interview process and training plan, implementing these improvements for subsequent new hire classes
  • Efficiently managed schedules and coordinated travel logistics for cross-country training sessions
  • Enforced company operational procedures, policies, culture and standards consistently with all new hires
  • Led biweekly L10 meetings with our national administrative staff, fostering morale and collaborative process improvements
  • Developed and executed comprehensive performance management processes to drive employee development and boost productivity
  • Designed and delivered impactful training sessions on diversity and inclusion, cultivating a positive and inclusive work environment.

SHOWROOM MANAGER/ MERCHANDISING & OPERATIONS ASSISTANT

BALANI Custom Clothiers
01.2018 - 07.2020
  • Implemented new tools and process improvements to streamline daily responsibilities for precise results, e.g., created and implemented a new systems and communication process for better client satisfaction
  • Managed corporate-wide accessory ordering
  • Managed corporate-wide schedule for all downtown store location appointments
  • Supervised and collaborated with an in-house tailor by distributing work schedules, workloads, and processing hours while in the showroom
  • Assisted the Account Manager with prospecting potential clientele as well as maintaining their sales CRM system, which tracks follow-ups, leads, order updates, and personal client information, resulting in $100,000 in sales each year
  • Showroom budget, Inventory, and order submissions/tracking using the CRM system.

Education

BBA -

The University of Akron

Skills

  • Full Cycle Recruiting
  • Onboarding
  • Offboarding
  • Training & Development
  • Executive Leadership
  • Goal Oriented Self-Starter
  • JazzHR
  • TalentLMS
  • Lessonly
  • EOS Training
  • Paycor
  • ADP
  • Acuity
  • CRM
  • Project Management
  • Time Management
  • Career Coaching
  • Culture Index Trained
  • Researching & Implementing HIRS system based on company needs
  • Implementing Training System for training efficiency
  • Team focused leadership style that promotes development, inclusivity, creativity, and growth
  • Effective communication skills and emotional intelligence
  • 10 Years of Leadership experience

Timeline

TALENT ACQUISITION & PEOPLE OPERATIONS MANAGER

BALANI Custom Clothiers
03.2021 - Current

SHOWROOM MANAGER/ MERCHANDISING & OPERATIONS ASSISTANT

BALANI Custom Clothiers
01.2018 - 07.2020

BBA -

The University of Akron

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Haley James