Haley Janicki
Montague,MI
Summary
Dynamic leader with a proven track record at Walmart, enhancing operational efficiency and customer satisfaction. Excelled in motivational skills and policy enforcement, significantly reducing employee turnover. Expert in resource linkage and sales strategies, driving profitability and team cohesion. Achieved notable improvements in service quality and operational standards.
Overview
10
10
years of professional experience
Work History
Overnight Manager
Walmart
03.2020 - Current
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
Small Business Owner
Janicki Clean
09.2018 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Cleaning Supervisor
Dmburr
09.2016 - 09.2018
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
Delivery Driver
UPS
11.2016 - 12.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Waitress Supervisor
Country Critters
09.2014 - 09.2018
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Education
Associates Of Arts -
West Shore Community College
Ludington, MISkills
- Motivational Skills
- Employee Relations
- Policy Enforcement
- Sales Strategies
- Conflict Resolution
- Complaint Handling
- Attention to Detail
- Excellent Communication
- Resource Linkage
Timeline
Overnight Manager
Walmart
03.2020 - Current
Small Business Owner
Janicki Clean
09.2018 - Current
Delivery Driver
UPS
11.2016 - 12.2017
Cleaning Supervisor
Dmburr
09.2016 - 09.2018
Waitress Supervisor
Country Critters
09.2014 - 09.2018
Associates Of Arts -
West Shore Community College
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