Haley Jarosz
Saugus,MA
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Sales/Front Desk Receptionist
Crunch Fitness
Medford, MA
10.2019 - 12.2021
- Answered phone in friendly and professional manner to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported any facility and room maintenance problems/member requests to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with prospects, improving customer retention rate.
- Welcomed new prospects and current members at front desk and engaged in pleasant conversations while managing check-in process.
- .Conducted tours of facility/Signed up new members/Made appointments/Followed up with prospects to book their fitness consultation.
- Followed up with prospects that just finished with their guest pass to see how their experience was at our facility and answered any further questions that they had.
- Kept facility clean, organized, and safe.
- Trained new employees.
- Given responsibility to open/close facility after demonstrating reliability, trust, and confidence to management team.
Membership Sales Consultant
LA Fitness
Saugus, MA
03.2017 - 06.2019
- Drove team revenue totals by bringing in top sales numbers for EFT.
- Planned monthly member appreciation events to strengthen brand and generate leads.
- Tracked market and industry trends with competitors.
- Responsible for attending conference calls daily.
- Subject to minimum of 50 lead calls per working day
- Responsible for internal/external marketing.
- Conducted daily call drives, email blasts, and scheduling appointments with potential members to tour facility.
- Maintained routine communication with prospects/current members to assess overall satisfaction, resolve complaints and promote new offerings.
- Prepared pricing agreements to close sales.
- Achieved monthly sales goals by promoting product benefits and enrolling new members
- Helped prospects navigate best membership option according to their needs/inter-personal/fitness goals and answered any questions pertaining to terms and pricing.
Membership Consultant
Boston Sports Club
Lynnfield, MA
07.2017 - 03.2018
- Answered phone to respond to inquiries and transfer calls to correct departments and personnel.
- Overcame objections with deep knowledge of membership benefits/fitness, scripted responses and persuasive communication skills.
- Actively engaged with potential/current members upon entrance with pleasant greeting.
- Conducted tours of facility to showcase features and answer any questions or concerns.
- Consulted with potential clients about personal needs and budget concerns.
- Worked with sales team to collaboratively reach targets and deadlines to consistently meet exceeding personal quotas.
- Closed over 20 sales per week
- Increased sale revenue by over 10 percent.
Membership Sales Associate/Front Desk Associate
Blast Fitness
Saugus, MA
03.2016 - 01.2017
- Answered phones in friendly and professional manner.
- Responsible for internal and external marketing.
- Conducted tours of facility.
- Opened/Closed facility often after demonstrating skills.
- Kept facility tidy, organized, and safe.
- Responsible for clearing up delinquent accounts so that members are back in good standing.
- Responsible for sanitizing/turning on tanning booths for members
- Signed up new prospects.
- Consistently exceeded new sales growth quotas.
Education
Degree in Process - Dental Assisting
Boston University School of Dental Medicine
Boston, MADegree in Process - Health Science
Merrimack College
North Andover, MADegree in Process - Health Science
North Shore Community College
Lynn, MA/Danvers, MASkills
- Proficient in DataTrak
- Verbal and Written Communication
- Attention to Detail
- Computer Proficiency
- Customer Service-Oriented
- Prioritization and Time Management
- Positive Attitude and Energetic
- Reliable and Punctual
- Exceptional customer service skills
- Organized
Certification
- Certified/Licensed Dental Assistant
- Antibiotic Stewardship: Protecting Our Patients From Unnecessary Antibiotic Use
- Resuming Dentistry In The Post-Pandemic Era
- CPR/AED American Heart Association
- "Bloodborne Pathogen Safety in the Workplace"
- NASM-WFS ( National Academy of Sports Medicine Women's Fitness Specialist)
- NASM-CPT (National Academy of Sports Medicine Personal Trainer)-In Process
Timeline
Membership Sales/Front Desk Receptionist
Crunch Fitness
10.2019 - 12.2021
Membership Consultant
Boston Sports Club
07.2017 - 03.2018
Membership Sales Consultant
LA Fitness
03.2017 - 06.2019
Membership Sales Associate/Front Desk Associate
Blast Fitness
03.2016 - 01.2017
Degree in Process - Dental Assisting
Boston University School of Dental Medicine
Degree in Process - Health Science
Merrimack College
Degree in Process - Health Science
North Shore Community College
Similar Profiles
Ronaldo CelleRonaldo Celle
Brand Ambassador at Fitness Ventures LLC / Crunch FitnessBrand Ambassador at Fitness Ventures LLC / Crunch Fitness
Robert Mchenry IVRobert Mchenry IV
Certified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch FitnessCertified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch Fitness
Joshua GrullónJoshua Grullón
Assistant General Manager at Crunch Fitness (CR Fitness)Assistant General Manager at Crunch Fitness (CR Fitness)
Wayne NoonWayne Noon
Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)
Krista SilipigniKrista Silipigni
Store Trainer at Whole Foods Market IncStore Trainer at Whole Foods Market Inc