Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haley Jeffries

Annapolis,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

FOH Manager

Lures Bar and Grille
Crownsville, MD
04.2022 - Current
  • Monitored employee performance to ensure compliance with company standards.
  • Maintained accurate records of daily transactions, including cash, credit card and check payments.
  • Organized special events such as promotional activities, holiday parties.
  • Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
  • Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
  • Reviewed monthly financial statements with management team in order to evaluate overall performance.
  • Interviewed, hired and trained new employees.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Bartender/Server

Lures Bar and Grille
Crownsville, MD
05.2017 - 04.2022
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Resolved customer complaints in a professional manner.

Shift Manager

Robeks Fresh Juices & Smoothies
Annapolis, MD
05.2006 - 10.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.

Permanent Substitute Teacher

DC Prep Benning
Washington, DC
04.2016 - 05.2018
  • Developed lesson plans and implemented them in the classroom.
  • Managed student behavior by enforcing school rules and regulations.
  • Maintained accurate records of student grades, attendance, and discipline issues.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.

Education

Associate of Science - Psychology

Anne Arundel Community College
Arnold, MD
01-2018

Skills

  • Restaurant Operations
  • Training and coaching
  • POS system operations
  • Employee Scheduling
  • Upselling strategies
  • Hiring
  • Task Delegation
  • Promotional Events
  • Marketing support

References

References available upon request.

Timeline

FOH Manager

Lures Bar and Grille
04.2022 - Current

Bartender/Server

Lures Bar and Grille
05.2017 - 04.2022

Permanent Substitute Teacher

DC Prep Benning
04.2016 - 05.2018

Shift Manager

Robeks Fresh Juices & Smoothies
05.2006 - 10.2021

Associate of Science - Psychology

Anne Arundel Community College

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Haley Jeffries