HALEY JOHANSSON
Felt,ID
Summary
Dedicated Admissions Representative Supervisor who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 12 years.
Overview
11
11
years of professional experience
Work History
Clinic Admissions Representative Supervisor
Teton Valley Health
10.2023 - Current
- Supervised clinic admissions team, providing guidance, training and support to ensure quality service.
- Contributed ideas for process improvements during team meetings; implemented several suggestions that resulted in more streamlined workflows.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Assisted in resolving denied claims for the business department to increase accuracy and reduce error in the admissions check-in process.
Lead Admissions Representative
Teton Valley Health
04.2021 - 10.2023
- Supported and assisted admissions director in overseeing clinic and hospital admissions staff and operations.
- Aided in developing strategies within and outside our department to achieve patient care and satisfaction, maintain high accuracy of patient visit completion, and increase facility revenue.
- Created and implemented training guides and sessions to influence growth and education of admissions staff.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Deliver effective customer service and administrative support in the busy clinics and emergency room while maintaining lead responsibilities.
Rehab Program Assistant
RehabCare at Windsor Manor Rehabilitation Center of Concord
11.2017 - 04.2018
- Formulated rehab teams schedule and assist in patient care
- Provided SMART training, direction, and guidance for rehab team
- Assisted in reviewing therapist paperwork at the end of each day for accuracy and completion
- Organized in setting up and participating in monthly Medicare meetings.
Physical Therapy Intern
Rocky Mountain Spine and Sport Physical Therapy
08.2017 - 09.2017
- Observed the basics of treating common and sports-related injuries
- Participated with treatments and activities to gain better understanding of patient's point of view
- Researched through journals in-between patient care to increase knowledge on the physical therapy community
- Assisted with normal aide duties ensuring the clinic is organized, clean and sanitized.
Physical Therapy Aide
Vibrant-Care Rehabilitation
07.2016 - 12.2016
- Prepared patients for physical therapy treatment by inviting them to a welcoming atmosphere and getting them started on their exercise regimen.
- Utilized exceptional communication and problem resolution capacities to maintain effective relationships with existing and new patients.
- Maximized persuasion capacities and business savvy to invite potential clients to become a part of the clinic.
- Scheduled patient appointments promptly and accurately.
Receptionist
Inner-Action Sports Rehab And Chiropractic
08.2015 - 12.2015
- Addressed patients' needs and requests swiftly and accurately which increased overall customer satisfaction and retention.
- Arranged patients with massage therapist for complimentary massage to benefit overall well-being before scheduled appointment.
- Participated with patients and employees to acquire a friendly environment.
- Created comprehensive spreadsheets of customer/company billing each month to ensure no discrepancies.
Human Resources Assistant
Hospice Of The East Bay
08.2013 - 12.2014
- Provide clerical and administrative duties to human resources executives.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized as well as quality review.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Performed revision of forms, scheduled daily interview appointments for directors and agency, and answered phone calls.
Education
Bachelor of Science in Exercise Physiology -
Brigham Young University - Idaho
Rexburg, ID07.2020
Skills
- Leadership Qualities
- Excellent interpersonal skills
- Effective Multitasking
- Customer Service
- Team Management
- Proficient in Athena One
- Insurance Claims Knowledge
- Problem-Solving
- Team Training
- Check-in and Check-out Procedures
- Credit and cash handling
Timeline
Clinic Admissions Representative Supervisor
Teton Valley Health
10.2023 - Current
Lead Admissions Representative
Teton Valley Health
04.2021 - 10.2023
Rehab Program Assistant
RehabCare at Windsor Manor Rehabilitation Center of Concord
11.2017 - 04.2018
Physical Therapy Intern
Rocky Mountain Spine and Sport Physical Therapy
08.2017 - 09.2017
Physical Therapy Aide
Vibrant-Care Rehabilitation
07.2016 - 12.2016
Receptionist
Inner-Action Sports Rehab And Chiropractic
08.2015 - 12.2015
Human Resources Assistant
Hospice Of The East Bay
08.2013 - 12.2014
Bachelor of Science in Exercise Physiology -
Brigham Young University - Idaho
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