Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Johnson

Harrisburg,PA

Summary

Enthusiastic and reliable professional with a strong work ethic and guest relations management skills, honed through experiences at Sam's Club and Woodloch Springs. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating proficiency in point of sale operation and suggestive selling. Achieved significant improvements in order accuracy and guest engagement, contributing to a positive dining experience and operational efficiency.

Overview

10
10
years of professional experience

Work History

Merchandiser and Stock Associate

Sam's Club
04.2024 - Current
  • Updated pricing and signage to complete product displays and educate customers.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes as well as a cardboard bailer to break down boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Verified products appeared at correct locations in proper quantities.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored and replenished display inventory and restructured according to available stock.

Dining Room Server

Woodloch Springs
01.2015 - 01.2024
  • Used communication and problem-solving skills to resolve customer complaints, promote long-term loyalty and maintain positive reputation.
  • Greeted new customers, discussed specials, took drink and food orders and delivered items to residents.
  • Worked in various parts of the Clubhouse, which included upstairs and downstairs restaurants, outside eating spaces, banquet rooms and private dining rooms.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs and retrieve additional items if needed.
  • Kept server areas clean, replenished tables, wait staff and kitchen supplies and stocked to increase efficiency while working tables and during slow periods.
  • Accepted and documented table reservations.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Built long-lasting relationships with residents, members and outside customers.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Worked with POS system to place orders, manage bills.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations, including obtaining a RAMP certificate.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Sullivan West High School At Lake Huntington
Lake Huntington, NY
06.2012

No Degree - Computer Repair And Networking

Sullivan County Career And Technical Education
Liberty, NY
06.2012

Skills

  • Professional Appearance
  • Point of sale operation
  • Bill computation
  • Sales Techniques
  • Guest Relations Management
  • Strong Work Ethic
  • Performance Improvement
  • Order Accuracy
  • Cash Handling
  • Guest Engagement
  • Order Management
  • Suggestive Selling

Timeline

Merchandiser and Stock Associate

Sam's Club
04.2024 - Current

Dining Room Server

Woodloch Springs
01.2015 - 01.2024

High School Diploma -

Sullivan West High School At Lake Huntington

No Degree - Computer Repair And Networking

Sullivan County Career And Technical Education

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Haley Johnson